Business Phone Systems

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Joined: Mar 2005
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thagg Offline OP
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Have emergency voicemail box to dial out to cell phone. if I access voicemail internally and dial the mailbox it dials the cell phone and connects correctly. if I call in from outside it dials out and when person answers it disconnects. I have tried different dial out strings and checked all fields in program 31 and all set correctly.
Any help would be appreciated.

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Under your class of service, make sure that "Tandem CO Connection" is enabled for your VM ports.

Edit: It pays to read the question fully before replying... (smacks head)... check program 10-1, LED 20. Which does the same thing as the COS for the CIX.

Last edited by Ben Holmes; 04/11/16 03:34 PM.
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thagg Offline OP
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I final was able to look at the system programming, 10-1 led 19 and 20 are lit.
Do you think disconnect supervision could cause this issue?


Thank you


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Are you using the same transfer token codes are you would for the CIX system? It's been a while, but I do remember that the Token codes for the DK are a little bit. There is a couple additional 'F' tokens at the end.

I sent a PM with the token codes for the CIX and DK just so you can double check.


Last edited by newtecky; 04/16/16 01:06 AM.
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Make sure LED 09 in prog 31 is off for all vm ports. You must be on release 3.2 or above on the DK. And as Newtecky noted, there is a difference in the token programming between the DK and CTX/CIX when doing a trunk-to-trunk transfer.


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