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Customer has COX phone service. Connectivity problems in the past with T-1 circuit.

Garbled voice mail messages.Swapped out PC large card
Still problems Swapped out ACS processor. System has newer style 5 slot carrier and a 206 card.
Seems problems are on the 1st 3 lines, cuz how many people would get deeper into the hunt group after 5:00 P.M.
Still problems
COX uses T-1 from AT&T
Any suggestions??
Thanks

alwayslearning


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Seems problems are on the 1st 3 lines, cuz how many people would get deeper into the hunt group after 5:00 P.M.

Should be simple enough to get your butt over there during the day with your cell phone and find out for yourself. NEVER take the word of a customer as to what a problem is. I don't know why you replaced the messaging card and the processor without verifying that the problem occurs all the time on all lines.

-Hal


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I have made numerous test calls over the past 45 days from my Verizon cell phone, Verizon cell home phone equipment, my Time Warner Cable home line.
I have also heard my own messages played back, some garbled.
Other outside callers calling in after 5 pm get auto attendant greeting and then leave messages. Many, not all are garbled.

I swapped out PC large card, weeks later still problem, swapped out processor.
Now still garbled messages.

I had to do something, customer was unhappy with garbled messages.


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A few other aspects.

Any T1 related issues? Is the T1 connected directly to the Partner ACS via a T1 module, or, is it demuxed via an external channelbank and connected to the Partner as POTS lines?


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Are any of the calls that they answer directly or make garbled? Or is it only the ones that go to VM?

-Hal

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The question was posted on another site. The response on that site appears to be the correct answer.


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External channel bank, line connected as POTS

Only calls going to voice mail are garbled


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You've changed the processor and the messaging card yet you still insist that only calls going to VM are garbled. There's nothing left except your story not being correct and poor troubleshooting.

-Hal


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A suggestion was made elsewhere that the problem is related to calls originating from cell phones.


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^^^^ I agree with above ,cell phones calls when someone is traveling in a car etc.and going through tunnels and valleys where weak signal cutting in and out, or a building with weak signal zones. That is 1 question i ask when trouble shooting is what source was the call from landline , pri , ,cell phone etc.



Last edited by ATechguy; 04/18/16 11:14 AM.
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