Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2015
Posts: 5
Member
OP Offline
Member
Joined: Apr 2015
Posts: 5
I have a MBX/SBX networking scenario through VPNs. it all works, except that after a little while the SBX just "forgets" it has a voip card. Once rebooted, it again works for a while and then it forgets again. System is level 4.0Ad and the VOIB card is 30Ah. any help to keep the VOIB card from disappearing in the system would be greatly appreciated.

Atcom VoIP Demo
VoIP Demo
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Can you be a bit more specific about what you mean by forgets? The card no longer appears in the configuration/slot programming or just stops working?


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Apr 2015
Posts: 5
Member
OP Offline
Member
Joined: Apr 2015
Posts: 5
the card has stopped working and in the SBX admin programming (PGM101-103) it still shows as being there. however,if you go to remote diagnostics, get in the maint prompt, bs command- it does not show as if it is in the system, slot 10 is empty. once the system is rebooted, everything shows as it should. i can do a bs command and it shows the card, i can do a bs 10 and show me the individual channels,then a little while later...poof, its gone again until I reboot the system again.

Joined: Apr 2015
Posts: 5
Member
OP Offline
Member
Joined: Apr 2015
Posts: 5
also I have two SBX's on this network scenario doing this exact same thing. I noticed too, that upon reboot, it stays "alive" until there is a network calls going through then when the calls are done, the card stops working

Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Network errors can cause this. The evidence is that two systems are doing the same thing. What do they have in common? Carrier? Vpn? The card appears to stop working when its ip address fails to reach the network.

Last edited by Derrick; 05/28/16 01:59 AM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: Apr 2015
Posts: 5
Member
OP Offline
Member
Joined: Apr 2015
Posts: 5
I do not understand how it could be a network issue that makes the phone system totally "forget" that it has the voip card in it.

Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Voip cards will go into an OOS state when there is a non functioning ip address or other network problem that disconnects the voip card. In the case of the SBX the card shows as no longer active in the slot. You can't take the remote diagnostics literally...the card is still programmed that is why it "comes back" after a reboot. The reboot also causes the voip card to re-poll its connection to the network. A bunch of network errors during a call could cause this OOS state.

Last edited by Derrick; 06/02/16 08:34 PM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,820
Posts636,739
Members49,643
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Airdale, AnnetteLee, AnnettesDayIsUg, bigboy, Blackline, boomj, db Communications, gwh, samcorcione9111, Victor D.
Newest Members
julesm, Helen.D, AlAl, mike hurford, Nigel S
49,642 Registered Users
Top Posters(30 Days)
pvj 12
ramo 11
Toner 9
dans 5
Who's Online Now
0 members (), 99 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5