Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#601123 05/27/16 04:05 PM
Joined: Jan 2011
Posts: 49
scrizo Offline OP
Member
OP Offline
Member
Joined: Jan 2011
Posts: 49
We have four PRI's at our location.
Is it possible for the provider to change the order for the hunt group for when calls are routed to our PRI for example:
Span 1
Span 2
Span 3
Span 4

Say we have issues on Span 2(or PRI 2)
Can we have them move that to the end of the hunt group or is that something that is done on our end routing top to bottom or bottom to top

Atcom VoIP Demo
VoIP Demo
Joined: Mar 2014
Posts: 365
Member
Offline
Member
Joined: Mar 2014
Posts: 365
Inbound routing is usually done by your provider. Outbound by your PBX.

Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
Generally, what Helpifican wrote is correct. In some switches, the individual PRI circuit or channel by channel can be busied out and the usual response from the provider would be to alter the hunt order.

PBX switches are usually a lot more accommodating to doing this.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet
Joined: Sep 2004
Posts: 4,127
Likes: 1
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,127
Likes: 1
Inbound provider, outbound PBX. That being said each PRI should have it's own D channel if not I would get that changed. You can have a single D channel for all circuits but that is a terrible way to do that. All your PRI's should be in a single trunk group assuming one carrier if not you have to have number fail over.

Joined: Jan 2011
Posts: 49
scrizo Offline OP
Member
OP Offline
Member
Joined: Jan 2011
Posts: 49
Yeah we have one carrier. So if we have 4 PRI cards we want to make sure our carrier gives us 4 D channels? and not just 1

Joined: Jan 2011
Posts: 49
scrizo Offline OP
Member
OP Offline
Member
Joined: Jan 2011
Posts: 49
We have 4 D channels, 1 per PRI

Joined: Jan 2011
Posts: 49
scrizo Offline OP
Member
OP Offline
Member
Joined: Jan 2011
Posts: 49
per tech they provide the hunt group pertaining to open B channels on incoming calls they call it overflow, they start at the bottom of the first D channel (chan 23) and go up but if all the channels on that circuit are busy it overflows to the second PRI and starts form the bottom up, then the 3rd, then the 4th

Joined: Sep 2004
Posts: 4,127
Likes: 1
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,127
Likes: 1
There you go then.


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,827
Posts636,768
Members49,645
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Dan Powell, EKPTECH86, History, LinuxTech, Mike Miller, ttcfcl
Newest Members
KoolBreeze, PhoneGuy827, julesm, Helen.D, AlAl
49,644 Registered Users
Top Posters(30 Days)
ramo 12
pvj 11
Toner 9
Who's Online Now
0 members (), 16 guests, and 21 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5