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Joined: Mar 2010
Posts: 82
Member
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Member
Joined: Mar 2010
Posts: 82 |
Calls are being dropped after 5 minutes. The provider is sending a mid call ack alive request. They never see our ack alive back. Anyone run into this? Maybe the router/firewall is closing the port after the call is up for a certain time?
Robert
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
2 thing to try:
Port forward the sip port to the MP card.
Or you can turn on alive notify to send an options message every x seconds (anything less then 5 minutes should work, i usually do 30 or 60 seconds) this keeps a connection alive in the router/firewall NAT table
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
I had this issue with another carrier last week and had to turn on PRACK support in the SIP carrier options and it cleared it up.
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