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Joined: Apr 2009
Posts: 194
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OP
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Joined: Apr 2009
Posts: 194 |
Customer has called 4 times. I was sleeping. They are having a fund raising telethon today Sat. 06/04, but all calls are going straight to Auto Attendant where they are asked to dial an ext.
Can I or the customer remotely call in and turn off Auto Attendant? or can someone at the site do something? I do not believe they have a night transfer button.
Please help.
Thank you
Telesystems technician
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Joined: May 2002
Posts: 4,301 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,301 Likes: 7 |
Do they have a PC with manager on?
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Joined: Feb 2005
Posts: 12,344 Likes: 3
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Joined: Feb 2005
Posts: 12,344 Likes: 3 |
Nothing like planning ahead.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2009
Posts: 194
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OP
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Joined: Apr 2009
Posts: 194 |
There is a PC onsite with admin software.
Unfortunately for them telethon ended at noon today.
Telesystems technician
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