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One quick way to discover if you are exceeding your licensing is to disconnect a working IP phone and then connect this phone that doesn't connect. If it connects, then you know it's a licensing issue. Make sure you delete the working phone from the extensions as the MAC address will still be read by the system.
Rcaman
Americom, Inc. Where The Art And Science Of Communications Meet
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
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The way ESI does IP phones on that system is based on the number of licenses you have purchased for the system. You may be trying to add a phone and you don't have the license for it.
Rcaman Keep in mind on some x class systems you will find the older LNC cards with the RNC or ELRNC cards.
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This is the first IP phone we are trying to setup, so there's no other working phone to swap it out with. All of our other phones are just digital phones.
Last edited by ddumont; 06/28/16 03:19 PM.
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Below in an imgur album is our PBX setup as it stands. The card in question is the LNC in slot 5. We have no other IP phones installed; setting up this phone is the first test. Here's an album containing all the settings we believe are relevant. More screenshots can be taken if it helps.
Last edited by ddumont; 06/29/16 11:55 AM.
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
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Is there an RNC or ELRNC daughter board on the LNC card? If not that explains your issue. We may have an RNC3 available if you need one.
Try plugging the phone directly into the system - you may need a crossover cable. That will eliminate the switch as the issue.
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Wait a minute. Is this a "X" class system? Or is this a 128+ or 128E? The X class uses IVC modules, not LNC. The 128+ uses the LNC/RNC module.
Rcaman
Americom, Inc. Where The Art And Science Of Communications Meet
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
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Wait a minute. Is this a "X" class system? Or is this a 128+ or 128E? The X class uses IVC modules, not LNC. The 128+ uses the LNC/RNC module.
Rcaman ESI IVX 128x FSIII The early X Class systems used LNC's. The later versions used the initial versions of the IVC but were also compatible with the LNC/RNC cards.
Last edited by upstateny; 07/05/16 08:36 AM.
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Thanks, John. We have a X class system in the shop and I know it has an IVC module in it, but now that you wrote it, I remember, when they first came out, I think the IVC wasn't available and if IP phones were in the system, LNC/RNC modules were required. What can I say, it's tough getting old.
Rcaman
Americom, Inc. Where The Art And Science Of Communications Meet
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
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Thanks, John. We have a X class system in the shop and I know it has an IVC module in it, but now that you wrote it, I remember, when they first came out, I think the IVC wasn't available and if IP phones were in the system, LNC/RNC modules were required. What can I say, it's tough getting old.
Rcaman It gets even more confusing because the X Class takes the first version of the IVC cards but not the current one!
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