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Joined: Oct 2006
Posts: 1,416 Likes: 6
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Member
Joined: Oct 2006
Posts: 1,416 Likes: 6 |
Well, this is one for the books! I eventually called NTAC support and talked with one of their great techs while I was on site and connected to the 1100.
Everything you guys mentioned above was correct, and most of my programming was good. I learned a couple of things, but even after NTAC had the programming all straightened out, it was still acting goofy. The tech was the one that figured it out. This customer has Mediacom (cable company providing dial tone). It seems that the customer's hunt group was setup so that no answer situations would hunt to the next line, then a couple more rings and move to the next line, looking for someone to answer the call. Mediacom was hunting before the SL1100 timer got to forward to the mailbox.
Chased our tail around in circles on this one for a while! Thank you all for the help and support.
Jim
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Joined: Oct 2012
Posts: 252
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Joined: Oct 2012
Posts: 252 |
Sometimes it just doesn't matter what you do - someone else is running along behind you screwing it all up!!! Glad to hear you got it figured out
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