sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SL 1100 - Mailbox to answer a call

If you have more than one phone ringing it won't work like that. Make just station 101 ring and it will work. You'll have to use VE if you want more than one phone to ring, then CFBNA to AA.

Hi Yoda... i had this same request on an SL 1100 a few months back.. I called NEC tech support and they straightened me out in 2 minutes. Do you have access to NEC Tech Support?

Not sure why it wouldn't work - I have several systems working this exact same way. Do the lines all ring to x101 (or even multiple extensions) through 22-04 (which is default setting)? If so, they should follow the forwarding in 22-08 (Change from 1 to 102 in all modes) based on the timer in 22-01-04 if the trunks are set to Normal or DIL in 22-02 (Timer default is 0 and will not forward). If you want station mailbox instead of routing mailbox to answer incoming calls, you change it in 47-11 and 47-12. That's all there is to it if all else is default.

It seems like you want calls to come in to a ring group, then if unanswered forward to the VM box for 101? You can forward to a system mailbox, but the NEC VM does not let you forward ring group calls to an indiviual phone/mailbox.

Actually Toolie, it does if you follow the steps I've outlined above. I have that exact setup on several systems

Thanks Ken - that's good to know. I thought those always had to go to system mailboxes.........

The incoming lines ring on other phones, too. And the lines are in an incoming ring group.

Ken - your suggestion seems like it should work. In fact, it's what I tried originally. And I just set it up that way again to try, but same results.

ds1 - I do have NTAC access, and have been hitting them with some other questions the last couple of days. Thought I would try this one out here at Sundance. Spread the love around, you know. I think I'll see what they say about this.

Jim

That's odd - Like I said, I have several sites that I've set this up for - If NTAC is unable to help, PM me and I'll send you a copy of a working database

NTAC said that is the correct programming. They asked for a copy of the database to look at. Stay tuned.

I think you are right, if they set 22-08 no answer destination to 102, it will go to system routing mailbox, with will time out to 101's Voicemail.