sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Emanager on Win XP

Spent two days with tech support trying to get Emanager to work with Win 7 over dialup remote connect. We had a handshake problem and toshiba blaming on the modem in laptop.Tech suggested to install it on Win XP so i installed Xp with service pack 3.Install of Emanager installed without a hitch but when i choose to connect to remote site using dialup i get a box asking for a user name and password.I tried Administrator and password but no go.The box that pops up will add the name of the laptop after it fails. Have no idea what is going on here and dread calling tech support again as literally have spent 5 hours on the phone in last two days.I have http:localhost in trusted sites and not intranet.Does that matter any help appreciated.Was using emanger on a win 2000 laptop.Laptop died.
Thanks

Is the eManager software running on Windows 7 via a LAN connection working correctly?

Is it just a problem when you are trying to remote into a CIX when running Windows 7?

It looks like you have not created the RemoteCTX1 dialup connection correctly.

I would not be using Windows XP these days as Windows 7 has been more that reliable so far.
What version of eManager software are you running?

When I had it installed on win 7 via lan it worked. It is only when connecting via dialup. I used the win 7 dialup instructions creation for RemoteCTX1 directly from toshiba article from toshiba. Also have no problem connecting to VM Manager.
Problem is we do not have a lot of clients set up via lan but we use dialup mostly or I do programming on site. Really need the dialup to work.
The win 7 problem has been elevated to the engineers but in the mean time it means a trip to each customer site for even minor things. And waiting for call back from toshiba can be days or weeks.

Oh latest version from to toshiba off their site.

The trick I have found is to make sure you select "Connect to a workplace" then select "Dial directly" and enter a phone number but then remove it after the RemoteCTX1 is created.
Don't forget to go into the network properties and set the IPv4 to 192.168.255.1 IP address.

The https://localhost needs to be added to the IE intranet security settings otherwise you will get a username/password popup when trying to use the RemoteCTX1 or a "Unable to find phone book entry" error message

I the IP set to 192.168.255.2 . Does it need to be 1 instead of 2.

Now working with IP set to 192.168.255.2.Did not change that.I moved https://localhost from trusted zone to intranet . Toshiba tech phone support told me it was to go into trusted zones and not intranet.
Could this be part of why I had the handshake and time out dailing in win 7 when having localhost in trusted zone instead of intranet?
Thanks and glad i joined this forum as lots of usefull info.You guys rock.

So long as the IP is in the 192.168.255.1-253 range it will be OK

The tech support guy didn't know what he was talking about, pity as he should know his stuff.
I have been doing Toshiba's for over 25years now

I think the Username prompt is an IIS authentication. If you look at the Directory Security properties in IIS at the eManager website the Anonymous Access box is checked, but looking at the eManager Dial the same box is not checked by default.

On my XP box it is working with the anonymous access box unchecked, but it seems like I remember fixing this issue by checking that box.

With Windows 7 pro you can install XP mode. I have XP under VMWare on my Windows 10 laptop for some items like Netmeeting and Stratagy ES Backup, but Network eManager for Windows 10 seems to work for me.