sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Remote Call Forwarding Problem on Partner Rel 7.0

Hello,

At times, the POTS line that received the incoming call and was transferred to the forwarding station, will not release the call after the call has been terminated. All programming has been confirmed. All works well 90 percent of the time, but only at times, a line will not release after a successful RCF.

The line button Led in question will remain "green" on the forwarding station, and "red" on all other stations, as if in use. At this time, the line is open/dead with no dial tone, and will not release, even by unplugging the line cord on the Board. Rebooting the System releases the line and clears the trouble. This same trouble happens on some of my Rel.6.0 Customers using this feature.

Has anyone else come across this trouble and found any solutions?

Thanks,
Techroy, NJ

Have not seen this happen. Who is the carrier?

Not a big fan of RCF but I've never seen this. After you pull the line cord did you check it with a buttset for normal operation? If it checks OK, if you plug the line cord back in does it then release? What is the service provider?

-Hal

Carrier is Verizon FIOS.

Hal,
When condition is present, unplugging the line cord will give me good dial tone on the plug, while line button still shows red (in-use), re-plugging good dial tone does not give dial tone to button, and lite is still "frozen" red.

Re-booting clears "frozen" line and all is good again.

Carrier is Verizon FIOS, but also happens on ACS 6.0 with Optimum /Cablevision. Trouble is not consistent and happens on different lines. I have tried swapping out the forwarding set, a Euro 18d). Techroy.

The fact that it happens with different systems of different releases and different carriers leads me to believe that the programming is somehow responsible.

-Hal

Tend to agree with Hal.
We have it on many different carriers and have not heard of this happening.

Question. is the RCF call being completed?

I think he said it does.

Question: who programmed both systems?

-Hal

Yes, Partner RCF call completes to distant end. I placed 6 test calls while on-site yesterday....all calls completed and released OK.

Customer uses RCF feature 6-8 times per day. 90 % work fine.....once or twice a week one line does not release, and when that happens, the only way to clear it is to re-boot.
I programmed the System and re-checked all programming. Again, it works for days, then a line becomes "frozen", and a re-boot clears it. Am a former Lucent/Avaya tech.

I was hoping someone had seen this before.

NJ BELL/Verizon used to offer the call transfer feature, and was included in the Centrex Package, but they have stopped offering both of this services. CenturyLink (former United Telephone, former Sprint Telephone, still offer this feature,
they call it Cell Phone Transfer, (flash, second dial tone, dial 3rd party, announce call, hang-up and calling party and 3rd party are connected....does away with need for Partner RCF.

When Partner RCF works, it's a nice feature.