Business Phone Systems

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#60331 08/18/08 11:00 AM
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Someone in a different department is asking me to get a list of all of the calls that were made from a certain extension. Where do I find this in our phone system?

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Do you have any reporting software, such as Contact Center Suite? The onboard reports won't give you that information.

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We have the Intertel Session Manager, a box for Enterprise Messaging system and software on that, but that's for messaging. We also have a couple of receptionists that use a peice of software that lets them transfer calls and see what extension is busy or unavailable... Would that be it or is this separate? (I work with jscanzoni...)

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CCS is Inter-Tel's OEM reporting software. It provides a lot of information, but it is costly. There are third party applications available. I know of nothing built into the system that will give you that information.

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I'm in the same boat. All I use for the phone is the Interel Session Manager. We have a very large amount of long distance calls being made using the trunk numbers. I've been tasked with trying to find out which exention the numbers have been dialed. From what I've read there is no way for me to find out that information using the session manager. Please tell me I'm wrong, boss is going to be mad.

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There are no reports available within Session Manager for displaying that information.


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