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Joined: Jul 2003
Posts: 1,235
Member
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Member
Joined: Jul 2003
Posts: 1,235 |
a customer about an hour away says she cant do her main menu. she told me she dials prog 06 and after the 6 she gets a busy tone. i asked her to check the ext number to make sure it is 100 and every time she said she used this sta to program the menu before but never did go check the icm number. she said no one esle had been there changing anything. anyone have an idea other than trouble in the database or a bad vm. or maybe she isnt using ext 100 sense she wouldnt go look!
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Make sure the voice-mail/AA is not in use when trying to record.
Make sure she's at the "attendant" phone by dialing 0 from another extension.
Power cycle the KSU.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The vm ports are all busy most likely.
Last edited by Derrick; 09/23/16 10:16 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jul 2003
Posts: 1,235
Member
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Member
Joined: Jul 2003
Posts: 1,235 |
good ideas. will give them a try. thanks.
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