Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Sep 2016
Posts: 13
Backu68 Offline OP
Member
OP Offline
Member
Joined: Sep 2016
Posts: 13
System is up, CO lines work, calling out works. Calling an extention with CWFD off-premises works.. but any time someone calls in, regardless of what extension that CO is routed to, it will not forward the call.. Trunk-to-Trunk is enabled.. what am I missing?

Atcom VoIP Demo
VoIP Demo
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
What exactly are you trying to do? There are various ways to forward calls and the best method depends on a few variables.

Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
Two things come to mind. The first is to check F321 External Fwd Toll.

The second is to check if you have the phone actually forwarded.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet
Joined: Sep 2016
Posts: 13
Backu68 Offline OP
Member
OP Offline
Member
Joined: Sep 2016
Posts: 13
Call comes in on CO Line 1, is directed to X1000 per F211, X1000 is on CFWD to 9 555-1212, but still rings instead of forwarding the call. Truck-to-Truck is "YES", Toll FWD is "YES". I just did a quick-n-dirty AA, Press 0 for operator, and it forwards the calls.

Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
Ah...I think I may know what is happening. Change the incoming ringing to a department with extension 1000 as the only member. If it still doesn't work, then use the same department, use an unused extension and CF day and night to extension 1000 in the department.

I don't know if it's a bug in the software or if it's intentional, but I had this same thing happen on a 200.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet

Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,824
Posts636,752
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Chad Hoffman, frankhines, jnawrocki
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
ramo 11
pvj 11
Toner 7
Who's Online Now
0 members (), 182 guests, and 20 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5