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I have a customer with IP Office ver 9.0 with 9500 series phones. Occasionally, random stations are unable to receive pages. Unplugging the phone for a few seconds clears the problem, but most of the affected phones are wall-mounted, and the customer has a difficult time with this. Any idea what causes this? Tough to believe I have that many bad phones...


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Don't think it's the phones. How many phones involved?

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10 or 12 phones are involved, all in the same page group. It just seems to happen ever so often. I don't have any info about system state when it happens, nor have I been able to reproduce it. It's quite a poser.


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Are they the only sets in the paging group.

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All phones at the location are in the same, single page group. The affect4d phone(s) varies- hasn't been the same phone twice.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Are there too many phones in the paging group. I think there is a limit because of power issue. Set up a second page group with half phones in each. That many solve the problem.

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I can try that, but 10 or 12 phones doesn't seem like an excessive number of phones for a page group.

I finally had the issue occur a second time to the same extension. Perhaps I have a bad digital module? The other most recent phone was in the same module...


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Are you on the most current release of 9.0? would upgrade to that..as some of the early 9.0 maint builds had issues.
In a perfect world, get them to 9.1.8

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Did the upgrade to 9.1.....wasn't the lead tech so I don't know the build number, but we're gonna wait and see. I've got my fingers crossed.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

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