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Joined: Apr 2009
Posts: 419
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Joined: Apr 2009
Posts: 419 |
Customer says, loosing calls on hold. Put call on hold, go back to pick up the call, gone. Customer calls back said disconnected. I did extend the on hold timer.
thanks gary s
Gary Stevens
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Any music on hold playing? Callers will sometimes think they have been disconnected and will hang up if they don't hear anything.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Apr 2009
Posts: 419
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Joined: Apr 2009
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Gary Stevens
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