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Joined: Sep 2016
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Hello,

I've been asked to make some changed to our auto-attendant. One of the changes is switching from individuals getting calls to a department. Right now, I have the departments set to All but a few of them would like to be set for In Order. I want to better understand the call flow before I make the change.

For In Order, does it ring each phone at the F152 timer? If not, what timer does it follow before reaching the CFWD destination?

I want to avoid a caller hearing ringing for a long period of time when some of the larger departments are accessed.

Thanks!

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Yes, the In Order timer is F152. Each phone is rung, in order, and whatever time you have set in F152 is how many rings the caller hears + 1.

Rcaman


Americom, Inc.
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Just to clarify, if I have 2 departments one with 3 and the other with 5 and my F152 is set at 5, the caller would hear what is listed below assuming no one answers.

Dept A (3): 16 rings before VM
Dept B (5): 26 rings before VM

Is that correct?

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Yes. That is correct. If this is a problem, why not set up ACD groups. You can make the ring to AA shorter.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet

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