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Joined: Aug 2011
Posts: 374
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Joined: Aug 2011
Posts: 374 |
I am having a hell of a time getting an external call forwarding to work. I have the intercom external forward on and external call forwarding allowed in CoS but when I try to call the extension with the forwarding set, it comes back with a message saying “Declined”
What am I missing?
7100 v4.95, sip trunks, digital and ip phones.
Thanks in advance.
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Joined: Jan 2007
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How many call keys are on the set?
John 807
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Joined: Dec 2010
Posts: 681
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Do you have SIP>Sip MGI use turned on? Also turn off Hold ID send in 210.
Last edited by Biztel Cuban Okie Tech; 11/18/16 12:34 PM.
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Joined: Jun 2008
Posts: 22
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Joined: Jun 2008
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Make sure you have an outgoing number for that extension in the Send CLI Number table since you're using SIP. I believe Declined is error on the display when the field is left blank.
I had one a few weeks back that I had to put in the Group number 800 instead of 9 in the T/S No field in Call Forwarding. Still not sure why. However, that customer had copper lines.
Try turning ISDN Prog Connect On. I know this helps with PRI's but not sure about SIP.
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Joined: Aug 2011
Posts: 374
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Joined: Aug 2011
Posts: 374 |
I have 4 call keys programmed.
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Joined: Aug 2011
Posts: 374
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Joined: Aug 2011
Posts: 374 |
@Biztel tried it with and with and without SIPT >> MGI (is that what you meant) No change, and HOLD ID is off.
Still no joy....
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Joined: Aug 2011
Posts: 374
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Joined: Aug 2011
Posts: 374 |
Well,
I wouldn't have thought it would be the case, but I actually removed the send CLI number and voila, It works..... May be a setting from the Sip provider?
Wierd,
Thanks Folks!!!
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Joined: Aug 2011
Posts: 374
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Joined: Aug 2011
Posts: 374 |
Ahhh, seems it won't let me put in anything but the real numbers assigned to our SIP trunks.
Wierd, seeing as the caller id on the line is already different.....
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