Business Phone Systems

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#606288 12/16/16 07:13 PM
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oobie Offline OP
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Got a client that says they have a phone that is flashing all the time. when they call it you get directed right to the voicemail Auto Attendant

We tried several different call forward cancellation codes

Any ideas?

Thank you in advance!
Gary Frisco

Atcom VoIP Demo
VoIP Demo
oobie #606291 12/16/16 08:49 PM
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Try 847+0.

oobie #606292 12/16/16 08:57 PM
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Tried DND and that did not work unless they were doing it wrong.

Thank you Coral Tech!

oobie #606297 12/16/16 10:46 PM
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https://www.necaspire.com/necaspire/demos/Interactive_demos/interactive_aspire/main.html

Look under call forwarding first. Has to be something set on the phone.

oobie #606313 12/17/16 11:45 AM
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Sounds like the VM ports are sending a message waiting. Is it disabled in the class of service for the ports?


St Petersburg
oobie #606374 12/20/16 06:39 PM
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24-06 i beleive, call forward all calls is most likely your issue. as stated above. If it is a key that's flashing press the key to turn the call forward off. If after that your phone can now receive calls and the message light is flashing then someone MSG the phone. Press Check key then the button under MW in the display and then the button under all in the display. This will resolve that.


Anthony Cascarelli

ARG Communications, Inc.
Wilmington, DE 190805

www.whyarg.com
oobie #606416 12/22/16 03:23 PM
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oobie Offline OP
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This has been resolved. Thank you all for the replies.

I had the user plug a display phone in to the port to see if said anything on the display. They sent me an email stating that it said "Call Screening Forwarding" in the display and he navigated the menu to cancel it and all is ok now.

So I'm not sure what it really said or what was done to fix it!

Appreciate your help all.
Gary


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