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Joined: Oct 2004
Posts: 1,492
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Got a client that says they have a phone that is flashing all the time. when they call it you get directed right to the voicemail Auto Attendant
We tried several different call forward cancellation codes
Any ideas?
Thank you in advance!
Gary Frisco
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Joined: Oct 2004
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Tried DND and that did not work unless they were doing it wrong.
Thank you Coral Tech!
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Sounds like the VM ports are sending a message waiting. Is it disabled in the class of service for the ports?
St Petersburg
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Joined: Oct 2004
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24-06 i beleive, call forward all calls is most likely your issue. as stated above. If it is a key that's flashing press the key to turn the call forward off. If after that your phone can now receive calls and the message light is flashing then someone MSG the phone. Press Check key then the button under MW in the display and then the button under all in the display. This will resolve that.
Anthony Cascarelli ARG Communications, Inc. Wilmington, DE 190805 www.whyarg.com
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Joined: Oct 2004
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This has been resolved. Thank you all for the replies.
I had the user plug a display phone in to the port to see if said anything on the display. They sent me an email stating that it said "Call Screening Forwarding" in the display and he navigated the menu to cancel it and all is ok now.
So I'm not sure what it really said or what was done to fix it!
Appreciate your help all.
Gary
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