Business Phone Systems

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Joined: Feb 2010
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Has anyone ever seen this

Please let me know

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You are not specific enough nor mentioned what you have tried to resolve.


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Nortel ICS 7.0
Customer called and said they were having trouble making calls
Was able to figure out that anytime you dial the digit 2 on CO line
It wouldn't break the dial tone

And it was happening on all (12) lines

I reboot phone system and it seemed to resolve the issue

Never saw that before

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Curious is the dial tone through the local operating company or through a cable solution?
Thanks.


John 807
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I was wondering say 1 or 3 would break dial tone but looks like it glitched (since all 12 lines) out and luckily reboot cleared that one as was wondering if not software maybe a line card did not register properly.


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Was it doing it on all phones or just the one?


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Yes all phones (I think)everyone seemed to be complaining about it and they are Verizon copper pots lines



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