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Calls Goes Straight to Voicemail
#60696 10/17/08 09:56 AM
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We have an Axxess system with program ver. 8.100 and system ver. 8.103.

The issue we having is with one user. Whenever she is on a call any incoming outside call goes straight to her voicemail, but internal IC gets a busy signal. Is there any way to turn off the straight to VM for the outside calls? I've looked in the forwarding path but dont know what I should be looking for. Any help would be appreciated.

Thanks,
Thai

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Re: Calls Goes Straight to Voicemail
#60697 10/17/08 10:59 AM
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You're close. Look again at the forwarding path under her extension. Is the BUSY condition set to YES?


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Re: Calls Goes Straight to Voicemail
#60698 10/17/08 11:00 AM
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The forwarding path controls are found under Stations. IC should equal Yes. Immediate should equal No.

Re: Calls Goes Straight to Voicemail
#60699 10/17/08 04:14 PM
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Quote
Originally posted by dfleschute:
IC should equal Yes. Immediate should equal No.
I think he wants to answer the second outside caller, not forward the IC caller. wink


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Re: Calls Goes Straight to Voicemail
#60700 10/20/08 02:26 PM
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OK. Set that to NO and it's working now. Thanks agian.

Thai


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