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Headset ports failing #60701 10/17/08 11:14 AM
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dfleschute Offline OP
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I have an Axxess V10. I have some extensions (8520s) that stopped working with headsets. After determining the headset was not the issue, I swapped out the first phone. It started working. Then two more had the problem. 317 and 394 had no effect. I unplugged the endpoint, counted to ten, and plugged it back in. The headsets worked. This morning, the same thing happened to two of the same extensions. Including the one that was swapped out the day before. The same remedy fixed the issue. The three extensions are not on the same DKSC, but they are in the same cabinet. Is this a sign that the power supply for the cabinet may be going bad?

Comdial & Vertical
Comdial Vertical Search Enter Part Number
Re: Headset ports failing #60702 10/20/08 04:14 PM
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Tellink Offline
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Have you checked the batteries on the headset units?


Ain't technology wonderful? Nothing like being on the bleeding edge. smile
Re: Headset ports failing #60703 10/21/08 07:32 AM
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dfleschute Offline OP
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Batteries come right after 317. I just received a call from one of the same users. When listening to messages, there is now a delay after pressing an option. She also tried to get an outside line and now dial tone was generated. She had to try again.

TAC has no record of the headset issue before. So they've washed their hands of it.

Re: Headset ports failing #60704 10/21/08 08:58 AM
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Tellink Offline
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Any errors being generated in the logs when this is happening?

Also, have you tried running the db through the tester to ensure that is has not becomem corrupt?

Weird problem that I've not run into before. smile

It does not appear to be a P/S issue with the cabinet.

What is the brand/model of headset?


Ain't technology wonderful? Nothing like being on the bleeding edge. smile
Re: Headset ports failing #60705 10/21/08 09:18 AM
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BridgeClip Offline
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I've had this happen also on the 8520's. My version was 9.1. I kept resetting the phone and finally it stopped. The phones having the problems were in a hunt grp. Are yours by chance? I'd love to figure out what is happening with this. I thought it was just one of those magical things.

Good Luck!

Re: Headset ports failing #60706 10/23/08 12:06 PM
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dfleschute Offline OP
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BridgeClip, Yes, they are in the same hunt group. I didn't even consider that. Although, there is no logical reason why that would matter. They are not set to auto connect.

Tellink, Plantronics HW261N and PW261N. Yes, I know, the 8520 does not need a headset with an amplifier. I don't know if some of the people are just deaf or they can't hear above the white noise being piped into the room for masking. There are no errors in the logs. I considered the Power Supply because they were in the same cabinet.

Re: Headset ports failing #60707 10/23/08 12:55 PM
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dfleschute Offline OP
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I just ran a DBTest. One error relating to a page zone.

Re: Headset ports failing #60708 10/23/08 02:32 PM
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BridgeClip Offline
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I will try and find out what headsts they are using. We maybe on to somehting that TAC doesn't know YET. My customer has no page zones but that doesn't mean somebody did not accidentally hit an access code related to the all page. I wonder if when you do an all page thru the phones it disables the headset?

Thanks for the update!

Re: Headset ports failing #60709 10/23/08 08:09 PM
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SoCalJake Offline
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This is a stretch, but is the Headset Connect Tone flag enabled on these stations? Could these be dropping into a standby mode?


60% of the time it works every time
Re: Headset ports failing #60710 11/26/08 08:48 AM
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dfleschute Offline OP
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This problem went away for a while, but now it's back. I've had two phones today. Unplugging and reseating the line from the phone reestablished the headset. The phone and handset always work. It's just the headset that dies.

The headset connect tone is only used on phones having Agents with Auto-Connect. The phones in question do not have the Headset connect tone active.

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