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Joined: Mar 2014
Posts: 16
Member
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OP
Member
Joined: Mar 2014
Posts: 16 |
Hey all,
Trying to get remote VM access working on a Summit and having some difficulty. I have enabled Remote VM Access under PGM 160 option 65 as well as option 91 for Remote VM Forward Access. When I get to a mailbox and press # I am prompted for a password. However when I enter that users mailbox password I get disconnected from the system.
Am I missing an option somewhere? Is the remote access password different from the normal mailbox password?
Thanks for any help.
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Joined: Aug 2003
Posts: 5,148
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,148 |
Try combining the extension number and the password. In other words, if x100 password is 1234, input 1001234 when prompted.
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Joined: Mar 2014
Posts: 16
Member
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OP
Member
Joined: Mar 2014
Posts: 16 |
Well that worked. I probably should have known to try that sooner. What's weird is I changed VM Password check in PGM 127 to password only. Guess you still need the extension when calling in remotely?
Oh well, just happy that it works. Thank you.
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Joined: Jan 2005
Posts: 15,351 Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,351 Likes: 12 |
I recently had something similar with a Summit 800 installation. If you set a station for no password, then users can get right in. If it is set for password only or station + password, the system still asks for the station number + password, inside or outside.
The solution we used was to go with no password since this customer uses the same password for everyone anyway.
Ed Vaughn, MBSWWYPBX
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