So we went from 8 POTS lines to 4, as we don't need as many any more. Of course, what I didn't think of was that this feature requires using a POTS line to accomplish. Basically a customer calls in, leaves a message, and then cascade levels are checked to see who to send the voicemail to.
I read the POTS line part here:
But that makes sense, and isn't a problem as I only need 1 POTS for fax, 2 POTS for dial up modems, and this one. However, I have tried swapping our new RJ11 jacks around on the patch, and I can't seem to get any of them to pick up this process in the Intertel system. I have made about 20 test calls today, and a customer made 12 last night, and only 1 has made it to the second cascade level (somehow bypassing my phone which should be first..?).
Does anyone have any insight in to how a line that also has an associated mailbox with primary message notification is getting out?
Here are a bunch of screenshots with (hopefully) all the information needed. I will gladly PayPal $25 for the solution!