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Joined: Apr 2008
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I have a customer that has an ESP and his staff keeps using dialing 9 for an outside line instead of using that outgoing button. This is causing an issue because 911 keeps getting called and the sherriff's office isn't happy. I know that the outgoing button is in a line group that sounds like the same as dialing 9. Can I disable the 9 without taking away the line group for the outgoing button?
Thanks in advance, no one in our office is an expert on this system!!

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Joined: Jul 2006
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You can change the Feature code from 9 to some other number like 901 in Database programming->Extension and Feature Access Codes. The Outgoing key will change automatically to whatever is programmed for the Feature Access Code area. i am not sure how that will effect a real 911 call though.

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Thanks alot Benedogg I really appreciate it!!


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