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Hello.

I am trying to get an emergency elevator phone to dial out using cellular form of communication to the elevator monitoring service.

There is a product called Telguard TG-1B which is suppose to allow this.

However the roadblock I am running into is they are saying the phone built into the elevator does not have a digital dialer.

I don't know how its able to communicate to the existing monitoring company now over a traditional phone line however unable to contact the current monitoring company over cellular phone line.

Unless the traditional phone line is setup as a hotline meaning it will automatically dial a programmed number as soon as its activated whereas the cell based line for the telguard is unable to do this?

Is there any solutions you can see for this problem?

Perhaps there is like a 3rd party digital dialer(auto-dialer) that can be placed between the elevator phone and the telguard cell communicator? Is there a product that will do something like this?

Any advice will be greatly appreciated.

Thanks for your help.

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What is with this forum? It won't let me edit/add to my post because it said the " edit time has expired"? Is this new?

Anyway, I wanted to add this link to the Telguard device to allow cellular communication.

https://www.telguard.com/home/Products/Commercial/Telguard-for-Elevators-and-Emergency-Phones

Thanks

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Nope not new, you have 30 minutes to edit.


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I am not 100% sure on this and it might vary state to state but I believe the elevator phones are required to self-dial.


Patrick T. Caezza
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I agree. I think most elevator phones are setup as a hotline extension that auto dials an answering service or dispatch center of some sort.

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Looking at your link, I see the Telguard unit is used with a standard emergency phone hotline dialer which is probably already installed in the elevator. The Telguard provides a POTS line for the dialer so it operates same as connected to a land line.

Quote
However the roadblock I am running into is they are saying the phone built into the elevator does not have a digital dialer.

When you push the button what do you hear? With a hotline phone you will hear it dial and if it is connected to a POTS line that's obviously the only way it will work. So in that respect I think they are giving you a line of BS.

The only problem I can see is that many jurisdictions require a dedicated copper POTS line. So then if cable and FiOS are not acceptable I can see where they are coming from with cellular.

-Hal

Last edited by hbiss; 03/22/17 05:20 AM.
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Before you spend your (or the customer's) money, ask the AHJ (Authority Having Jurisdiction) for guidance.

The best way to deal with a government agent or other self-important authority figure is to ask, diplomatically, to be shown how "the other guys" are doing it. Ask the building inspector who will sign off on the job what method the guy down the street is using that is acceptable. Then follow suit.

Ask the elevator contractor for advice, too. Since they deal with this situation for a living, they will probably have an answer. Maybe not the right answer...

I speak from both sides of the argument, being an electrician AND a code enforcement person.


Arthur P. Bloom
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Originally Posted by hbiss
Looking at your link, I see the Telguard unit is used with a standard emergency phone hotline dialer which is probably already installed in the elevator. The Telguard provides a POTS line for the dialer so it operates same as connected to a land line.

Quote
However the roadblock I am running into is they are saying the phone built into the elevator does not have a digital dialer.

When you push the button what do you hear? With a hotline phone you will hear it dial and if it is connected to a POTS line that's obviously the only way it will work. So in that respect I think they are giving you a line of BS.

The only problem I can see is that many jurisdictions require a dedicated copper POTS line. So then if cable and FiOS are not acceptable I can see where they are coming from with cellular.

-Hal
Thank you for taking the time to look at the link I provided.

I have pushed the button and heard dials.

I do the feeling that I was being BS by these guys but I was not certain. Thanks for the advice.

By the day, does your state( NY I presume) require the copper lines for the elevator phones? I have spoken to the head of the state regulator who told me the new technologies such are wireless are fine as long as they have at least a 4-hour battery backup.

Thanks.

Last edited by raidsystemtech; 04/08/17 08:09 AM.
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Battery backup time for these life safety systems is speculative, to say the least. Who will monitor them? Who will ensure that the battery backup is capable of providing four hours of support?

We can't get away with these substitutes for phone lines here for elevators or fire alarm systems. Verizon is fighting it, but they still provide copper facilities to new buildings, supposedly just for these purposes. Our local authorities still allow fake phone lines via cable TV companies' EMTA devices though. Truth is, these inspectors have NO idea what they're looking at. It's the honor system at best, until someone gets hurt and the lawyers get involved.

In these parts, any cell phone calls follow the national standard of ten-digit dialing, even for local calls. Is it possible that the embedded dialing equipment is only dialing the call using seven digits? You don't really need a digit-grabber to count the number of digits dialed.





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Quote
... does your state( NY I presume) require the copper lines for the elevator phones? I have spoken to the head of the state regulator...

In NY there is no state anything (except taxes). Local fire marshals and building inspectors are the ones who make that call and in all the localities I have worked in they have always required dedicated copper POTS for an elevator phone.

-Hal


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