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Joined: Dec 2007
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Carmac Offline OP
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I have several remote IP Phone set up and in use, and therefore have passing awareness of the ports issue, but I don't think that covers a new situation.

1) Set up new user (550.8662) for connection to my Ohio offce's IPRC.

2) Verifed her Belkin Wireless 'G' was passing ports ranges.

Phone works, calls made/received - for a while.

No fixed time on this, but after an hour or so, loses audio - both directions, just as if the ports weren't open.

Any ideas on how to proceed?


TIA


:confused:


Carmac
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Carmac Offline OP
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shocked

FORGOT to mention - if she 'reboots' phone, all good, until next time.


Carmac
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  • What version is the Axxess, IPRC and 8662?
  • Specifically, what ports are open on the FW at the IPRC?

Also, are you saying you opened ports at the remote site?


60% of the time it works every time
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I have personally experienced some consumer grade broadband routers cause this very issue. I am not saying that is the case but can you try a different router? Does the phone eventually reset on it's own or will it stay online indefinitely while exhibiting the no audio condition?
You should not need to open anything on the remote side assuming that you are allowing any outbound initiated connections from inside the NAT. If worse comes to worse, slap a hub between the phone and the router and wireshark it.


ShoreTel, Inter-Tel, Mitel, NEC, Zeacom, Cisco, Digium, Adtran Certified
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Carmac Offline OP
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IPRC:

Device: IP Resource Card (IPRC)
Version: 9.0.0
Build Date and Time: Wed Nov 17 2004 17:09:17
Boot Version: 1.2.3
Boot Build Date and Time: Mon Oct 22 2001 16:23:31
Maximum Allowed Channels (PAL): 0

-----------------------------------------------------

CARD SAYS PHONE IS:

IP Device Information for Device/Port ID 14


Device Type: IP Phone
Device/Port ID: 14
Description: Walker, Halley R.
Device Connected: YES
Call Control Timeout: 15 seconds
IP Device ID: 00:10:36:06:ED:8C
Device Version String: 2.2.02
IPT Connection: 68.59.29.216:1028
socket 58

-----------------------------------------------------

Axxess Program Version: 10.0001
Axxess System Version: 10.004c


Carmac
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ADD: Phone is 550.8662E

;-<)}


Carmac
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SOLVED!

It WAS the 'cheap' Belkin Router!

Replaced with a Linksys, all now good.


:dance:


Carmac

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