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Joined: Oct 2007
Posts: 81
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Joined: Oct 2007
Posts: 81 |
Hi
Before I upgraded to 3.15 I had set up several mailboxes and extensions above 800 namely 826 and 900. PageParty was enabled, and when a caller pressed these numbers as an extension, it would page a party or they would go to leave a message.
Now, it just says INCORRECT ENTRY.
Why is that?
What does reconnect with PCMC mean?
Thx
TVA-50, TA-824 with 16 ext, 6 lines and a LAN card
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
did you backup the old system before upgrading,check settings from old and new config to see what did not take/is different
PCMC is pc maintenance console I believe
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Oct 2007
Posts: 81
Member
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Member
Joined: Oct 2007
Posts: 81 |
Hi  I don't remember when backed up, but I have one dated 2015 What do I do with it?
TVA-50, TA-824 with 16 ext, 6 lines and a LAN card
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Joined: Oct 2007
Posts: 330 Likes: 1
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Joined: Oct 2007
Posts: 330 Likes: 1 |
Version 3.11/3.15 were released to prevent callers from accessing trunks by dialing 8xx or 9. You may want to change those mailboxes to something else.
Instructions are just one man's opinion on paper
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Joined: Oct 2007
Posts: 81
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Member
Joined: Oct 2007
Posts: 81 |
I see.
Thanks
I used the new features:
Mailbox number ext start with Zero and mailbox number flexibility hoping it would fix it, BUT
I can create mailboxes and ext 001 and so on, 050 090 and so on, but when you enter them, system does not want to understand them unless they are accessed thru #1 search by name.
Is it also because security?
TVA-50, TA-824 with 16 ext, 6 lines and a LAN card
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Joined: Nov 2008
Posts: 54
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Joined: Nov 2008
Posts: 54 |
I may get in trouble with the moderators, but anyway . . .
It goes back to system design and what was years ago called "first digit table". You design or layout what will happen in the system when someone dials a one or a two or three (1st digit) and how many digits behind the 1st one all the way up to and including zero.
Zero was almost universally reserved to call the operator . . . whether the operator was a station on the PBX or outside of the PBX with the public network. Nine was for outside line access etc.
Almost anything that has a zero as a 1st digit that isn't calling the operator most likely wont' work.
Edward
Edward
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Joined: Jan 2007
Posts: 2,125 Likes: 4
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
in system settings/parameter call admission table will block 8,9,0 by default. if you enable these in custom service they will only work for that service and not all services.
I don't know if they will affect someone dialling in from the system to mailboxes
“I have not failed. I've just found 10,000 ways that won't work.”
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