Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#610044 05/01/17 04:59 PM
Joined: Mar 2009
Posts: 385
Member
OP Offline
Member
Joined: Mar 2009
Posts: 385
I am stumped.

VERY SIMPLE KXTD816 in tenant service with a TVA50

No company greeting, only:
CS1 is tenant A
CS2 is tenant B
There is no night service or anything more advanced that I could see.

The problem began about 3-4 months ago.
All numbers ring on the right sides and get the correct CS greetings when called.

Attendant A (101) has no problems, but NOW several times per month attendant B (111) gets an odd message.

Here is where it gets weird.....

It is not an outside caller or internal extension, it ONLY plays the Custom service menu for tenant A with nothing else recorded.

It is almost as if someone on the A side called their own system, #6 bail out to the main greeting and VTR'd to 111 and let go before the recording began to play. The timing is too fast and no one there has skills.

I wouldn't have believed it except she kept the recording.

Went 2 rounds with tech and they are stumped too.

NSTIW..... Again bash

ANY clues would be appreciated!


Atcom VoIP Demo
VoIP Demo
Joined: Mar 2009
Posts: 385
Member
OP Offline
Member
Joined: Mar 2009
Posts: 385
Has anyone seen this before?

Joined: Jan 2007
Posts: 2,102
Likes: 1
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,102
Likes: 1
Is there any overflow no dial intercept to an extension that is set to go straight to mailbox


“I have not failed. I've just found 10,000 ways that won't work.”
Joined: Mar 2009
Posts: 385
Member
OP Offline
Member
Joined: Mar 2009
Posts: 385
If it were a conversation overflowing, that would make sense but this is the Custom service greeting being recorded into the opposite attendant's mailbox.

Weird

Joined: Jan 2007
Posts: 2,102
Likes: 1
OBT Offline
Admin
*****
Offline
Admin
*****
Joined: Jan 2007
Posts: 2,102
Likes: 1
That is strange alright, is the recording the extract same as the AA. I had it in one place where they recorded the wrong message in a mailbox and it said they were closed. they rang us saying when they rang his phone they got the out of hours mailbox

What happens if you dial in and press no keys, where does it go to?


“I have not failed. I've just found 10,000 ways that won't work.”
Joined: Mar 2009
Posts: 385
Member
OP Offline
Member
Joined: Mar 2009
Posts: 385
Hmm... Thanks for the Interesting possibility, OBT. Sometimes going outside the box leads you to the right path. I will check the do nothing selection on my next visit.

Thanks

Joined: Dec 2007
Posts: 6,749
Likes: 10
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,749
Likes: 10
I don't know how many times the Admin changes the system greeting thinking it's their person greeting...worse is when they change the password and are no longer employed.


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
I had one user record over the system prompts. That was fun to fix.


Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,820
Posts636,739
Members49,643
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Airdale, AnnetteLee, AnnettesDayIsUg, bigboy, Blackline, boomj, db Communications, gwh, samcorcione9111, Victor D.
Newest Members
julesm, Helen.D, AlAl, mike hurford, Nigel S
49,642 Registered Users
Top Posters(30 Days)
pvj 12
ramo 11
Toner 9
dans 5
Who's Online Now
1 members (hbiss), 98 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5