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Joined: Feb 2008
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I have three CIX1200 systems that are IP together. We just went live with our new IPedge messaging system.
When someone gets a voice message, they get a flashing message light. The display also shows 1-NEW. However some people's display, shows their extension number with vm nessageing pilot number in the display. (2912-7666V). How do we get everyone's display to show1-NEW instead of the extension and vm pilot number? Or why does this happen?
Thank you

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Are the ones that are working on the same node as the voicemail, and the ones not working at another site?

If this is a new setup, you should still have Toshiba support on the IPEdge.

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Same issue on all NODES. Yes, this is a new install. Trying to get Toshiba involved.

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Originally Posted by Scott Weber
Same issue on all NODES. Yes, this is a new install. Trying to get Toshiba involved.

So what happens with the IPT handsets connected to the IPedge do they display the message as 1-NEW or xxxx-7666V ?
In the voicemail under Utilities/System Monitor do you have SMDI integration from all the CIX QSIG systems?


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Carl
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Thanks Carl. I fixed it. The MWI was programed for vm box number. I changed it to Ext number. Working fine now.


Moderated by  Carlos#1, phonemeister 

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