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Joined: Jul 2007
Posts: 20
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Joined: Jul 2007
Posts: 20 |
How can I confirm that no one can use the Record-A-call feature on our phone switch?
We have a Inter-tell Axxess 10.003.
Thank You,
John B.
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Joined: Nov 2001
Posts: 2,500
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Joined: Nov 2001
Posts: 2,500 |
Look at "Record a Call" in "Premium Features".
Rhett
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Joined: Jul 2007
Posts: 20
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Is this a Global Setting for everyone or is this a setting for each individual station?
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Joined: Jul 2007
Posts: 20
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Joined: Jul 2007
Posts: 20 |
When I click on System I do not see Premium Features listed. Does this mean I don't have any? I am trying to verify that people can not use the record a call feature. Thank you for your help.
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Joined: Dec 2004
Posts: 192
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Joined: Dec 2004
Posts: 192 |
On your software version, you'll go to Software License, which is located in the left pane, just under Passwords. It will give you a list of licensing options for premium features. You want Record-a-call to have a value of NO.
Even if it is YES, you can make sure it's not being used. Go to the Voice Processor, Devices, Applications, and make sure you DON'T have a Record-A-Call application. And if you do, delete it.
Andrea
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Joined: Aug 2005
Posts: 908
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Out of curiosity. Why would you want to eliminate this feature? For liability reasons, you may want to keep it. It can be used as a record of threatening calls or business calls.
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