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#614142 11/14/17 02:17 PM
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brwyatt Offline OP
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I have a ext that when called it will not ring to room. The ext is 4626 after dialing that number very brief busy then a 2 appears on phone screen and nothing else happens. All other exts in card work.

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Has the phone mistakenly been call forwarded all calls to a non existence destination?


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brwyatt Offline OP
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After dialing code to cancel call forwarding, it still does the same thing. Dial ext 4626 then a 2 appears then dead silents.

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I find that sometimes the UX5000 does strange things for no reason. Most of the time, that can be resolved by a system reboot. Have you tried that? Also, even though it's not likely the phone set - I would swap it out with a known working set just to rule that out.

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brwyatt Offline OP
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I have reboot and changed the phone out. I also have changed the card out and unplugged ext at phone system. I get the busy like the is not connected when I do this so I do believe someone has type some code into phone to cause the problem. Anything else besides call forwarding that would give this problem??

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Does that extension work properly for placing calls? Internal and external? Does the display on that extension appear normal? Check program 10-03 and make sure the port this phone is connected to is being recognized as a MLT in the terminal type.

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brwyatt Offline OP
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It is a analog phone and she can place calls to internal and external numbers.

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Check external call forwarding. Heck check ALL call forwarding in WebPro.

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brwyatt Offline OP
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All call forwarding canceled at the handset. And nothing set in WebPro.

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Sounds like the user may have inadvertently set Do Not Disturb option #2. If you go to the phone and dial 8470, that should cancel the DND setting.

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