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Joined: May 2006
Posts: 154
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Joined: May 2006
Posts: 154 |
I have a ext that when called it will not ring to room. The ext is 4626 after dialing that number very brief busy then a 2 appears on phone screen and nothing else happens. All other exts in card work.
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Has the phone mistakenly been call forwarded all calls to a non existence destination?
We get old too soon, smart too late
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Joined: May 2006
Posts: 154
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Joined: May 2006
Posts: 154 |
After dialing code to cancel call forwarding, it still does the same thing. Dial ext 4626 then a 2 appears then dead silents.
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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
I find that sometimes the UX5000 does strange things for no reason. Most of the time, that can be resolved by a system reboot. Have you tried that? Also, even though it's not likely the phone set - I would swap it out with a known working set just to rule that out.
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Joined: May 2006
Posts: 154
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Joined: May 2006
Posts: 154 |
I have reboot and changed the phone out. I also have changed the card out and unplugged ext at phone system. I get the busy like the is not connected when I do this so I do believe someone has type some code into phone to cause the problem. Anything else besides call forwarding that would give this problem??
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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
Does that extension work properly for placing calls? Internal and external? Does the display on that extension appear normal? Check program 10-03 and make sure the port this phone is connected to is being recognized as a MLT in the terminal type.
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Joined: May 2006
Posts: 154
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Joined: May 2006
Posts: 154 |
It is a analog phone and she can place calls to internal and external numbers.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Check external call forwarding. Heck check ALL call forwarding in WebPro.
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Joined: May 2006
Posts: 154
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Joined: May 2006
Posts: 154 |
All call forwarding canceled at the handset. And nothing set in WebPro.
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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
Sounds like the user may have inadvertently set Do Not Disturb option #2. If you go to the phone and dial 8470, that should cancel the DND setting.
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