atcomsystems.ca/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Assigning Co line to voicemail

I added a voicemail flash card to a clean dx-80 then assigned the incoming CO line to answer position 433 but the incoming calls just ring and the VM auto attendant never picks up.

If i dial x158 the VM attendant works properly.

Any ideas?

Did you check to ensure that the voicemail extensions are in the UCD group 433? If you call extension 433, does it ring over to extension 158?

Fixed.

I did find and applied the solution on page 3-74 of the DX-80 Installation & Maintenance manual "CO Line Ring Assignments".

Using the Digital Extension Terminal (DET) we assigned CO line directory number 740 to hunt group 433. 740 represents line 1, I also assigned lines 2 and 3, (741 and 742 respectively). Now the incoming calls route to the voicemail attendant.

(Yes, extension 433 was already going to Voicemail).

At first I attempted to make this CO line assignment via the PC DBA software under the "CO Line" window, but the only "Answering Positions" available for Day or Eve was position 24:433. Using the DET I assigned the CO line as 1:433. So is using the DET the only way to make this assignment?

No. You can use the PCDBA. Just go into the "Day" option and you can assign 5 or 6 extensions to ring on that line (can't remember exact number without looking at it). Then, since the Night only has 1 option, then you can assign that to either go direct to the operator extension or into 433 and follow your day ringing parameters.

On more complex office setups I would assign 433 for day and 432 for night. I could then assign different extensions and different reroute options.