web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2017
Posts: 2
DCeng Offline OP
Member
OP Offline
Member
Joined: Nov 2017
Posts: 2
I have an Inter-tel Axxess phone system and one of our phones forwards all incoming outside calls to the operator. Inside intercom connections work fine. The operator can forward the incoming calls to that extension. I have gone through the books and every option in the software and nothing. The phone is not forwarded except for no answer to voice mail. I have forwarded the phone and then un forwarded it. I have used another desk phone in its place. nothing I have done has had an effect on this problem. Help me Obi Wan.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
How do "outside" calls route to this extension? DID, transfer from auto attendant, other method?

Joined: Nov 2017
Posts: 2
DCeng Offline OP
Member
OP Offline
Member
Joined: Nov 2017
Posts: 2
comes in on a trunk and the switch forwards to the extension. we have looked at the software and it should be going to this extension. the phone company said they are only provisioning those lines to our switch with no other rules that could cause this. we did find it is happening on more than one line.

Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Okay, specifically... is a loop start trunk in its own Trunk Group, with the station as the ring-in destination? Or do calls come in via T1 or PRI or SIP and distributed by a Call Routing Table?


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,796 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
1 members (Toner), 116 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5