Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#614386 11/26/17 09:06 PM
Joined: Oct 2006
Posts: 291
DJG Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 291
What's the deal with Verizon NYC, sending out letter's ( RE: Discontinuation of Intra-State Local and Special Access Private Lines DSO Services in NYC.) Telling Customer's, That all Copper lines will be disconnected, and replaced with Fiber, and their Phone system will no longer work after 12/15/17, But they have a New Cloud Base System that you can purchase ???


Voice/Data & Cable Contractors, Avaya/Lucent, Nortel and Panasonic Serving Central Fl
Atcom VoIP Demo
VoIP Demo
DJG #614387 11/26/17 09:07 PM
Joined: Jun 2006
Posts: 8,728
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,728
Likes: 2
Some call it "Marketing"....I call it "Fraud"...


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
DJG #614388 11/26/17 09:40 PM
Joined: May 2002
Posts: 4,238
Likes: 5
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,238
Likes: 5
Nothing new there. That been on there plate since Sandy

DJG #614389 11/26/17 09:55 PM
Joined: Oct 2006
Posts: 291
DJG Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 291
The problem is, they're telling the customer that their Phone System will no longer work, that they have an option to buy their Cloud Base Phone System, I'm telling the customer, that they don't have a problem with the Phone System not working, when they cutover, But Verizon keeps telling them they will,


Voice/Data & Cable Contractors, Avaya/Lucent, Nortel and Panasonic Serving Central Fl
DJG #614390 11/27/17 12:55 AM
Joined: Dec 2005
Posts: 9,114
Likes: 3
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,114
Likes: 3
There have been rumblings that Verizon would be eliminating legacy services in some markets. First, the services would no longer be made available for new installs. Later, existing customers would no longer be able to keep the services in the event of a move. Lastly, the copper based services are discontinued.

POTS and T1 services can be migrated to fiber.

Not sure why Verizon is telling users that their phone systems won't work with the new delivery medium. POTS are delivered via fiber...FiOS. T1s can easily be handled by fiber as well.


I Love FEATURE 00
DJG #614391 11/27/17 01:25 AM
Joined: Oct 2006
Posts: 291
DJG Offline OP
Member
OP Offline
Member
Joined: Oct 2006
Posts: 291
Been installing Fios for a few years now, Always had copper break out blocks/ports on install, I think they're just trying to sell this new Cloud Base System Unless this is a vendor that works with Verizon on this because I haven't Herd of Verizon selling system for years ??


Voice/Data & Cable Contractors, Avaya/Lucent, Nortel and Panasonic Serving Central Fl
DJG #614392 11/27/17 04:20 AM
Joined: May 2007
Posts: 5,049
Likes: 3
Moderator-1A2, Cabling
*****
Offline
Moderator-1A2, Cabling
*****
Joined: May 2007
Posts: 5,049
Likes: 3
I haven't heard of it. I'm running my (1A2) KSU on Fios. Works fine.

Sam


"Where are we going and why are we in this hand basket?"
DJG #614393 11/27/17 08:19 AM
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
Of course these customers are being scared into buying hosted IP services from someone. Every Tom, Dick and Harry who knows how to turn on a computer is now in the hosted services business. They are destroying this industry in a rapid manner. Only those of us who are able to survive the few years that it will take for this to crash and burn will be able to tell the story. Sadly, much of what these people are telling the customers are lies, but who are they going to believe? The multi-billion dollar corporation, or the simple honest businessman?

I don't believe that this is really Verizon (the telco) sending these notices. If this really is Verizon making these threats, they can't do this without forfeiting their franchise rights for the region. That's a LOT of recurring revenue. A LOT.

I'll bet you a dollar that it is Verizon's subsidiary, VeriZon Business, (formerly MCI) doing this. Yep, they operate under the VeriZon brand name, but in reality, they are the CLEC formerly known as MCI. They have snowed many of our customers over with that naming trickery in the DC market lately. Guess where their marketing office is? Yep, right there in the 212.

How much do you want to bet that this is just a marketing scam? Who's going to question which VeriZon division it is? Your customer is going to go into panic mode and sign on the dotted line without even checking with you. This is your time to be proactive with your customer base.

I'm no fan of Verizon the telco at all, but even they aren't this shady.

The REAL Verizon, the telco, is a regulated utility in NY. Until the state's public utilities commission allows Verizon to completely exit the state, they can't just stop doing business with select existing customers. Besides, even if they did that (and they have in other states), another service provider would surely take over their territory. They can't just give a customer less than 30, 60 or even 90 days to just up and replace their system.

But VeriZon Business, the CLEC, sure can trick the customers into it since they aren't a regulated utility. They are MCI in disguise.

What's next? ConEdison decides to change the power voltage from 120 to 167.3 volts?

I call total BS on this one. Mark my words. While you're being proactive with your customers on this subject, feel free to share my words as well.


Ed Vaughn, MBSWWYPBX
DJG #614395 11/27/17 12:38 PM
Joined: Jun 2006
Posts: 8,728
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,728
Likes: 2
Up here when they created a new area code for south of Montreal, Bell pulled this crap as well, stating that you wouldn't be able to call into or get call from the new area code. I personally had several business clients call me about it. At the time my brother-in-law was the business I&R foreman for Sherbrooke. When I complained to him about it he stated that it was good "Marketing". I replied that it was pure "Fraud". He didn't reply....


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
DJG #614397 11/27/17 04:24 PM
Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
We have had several customers that got the dreaded "letter" from Verizon informing them that their copper services will no longer work after a certain date. They offer FiOS to resolve the problem. The very first time this happened, I was told I had to attend a conference call with Verizon service and several other Verizon people before this was going to cut. So, I joined the conference. The initial contact with Verizon was useless. All she was tasked to do was get the owner and whoever else on the conference call. So the call started off with a "network services engineer" saying Verizon is abandoning all copper services and will provide FiOS to replace the service. This particular customer had several FGA lines and two PRI circuits. The PRI circuits are with MASS Communications.

So, I'm listening to all this and then another person chimes in and says "We can provide you with a cloud based service so you can get all your services back and not have to deal with "hardware."

I cut him off. I said, "I thought this was a call about migrating services from copper to FiOS. The customer is absolutely not interested in your cloud services. In fact, if this is the reason you made all of us attend this conference call, I will have the customer port all of the affected numbers to their existing PRI circuits that they have with MASS Communications. Furthermore, if this was a sales pitch disguised as a service change notice, I, for one, take exception to that. You have wasted my time and the customer's on pitching something they neither need or want. How about you all give me the name of your first level supervisors so I can lodge a formal complaint regarding what looks to me like a "bait and switch" game.

A few seconds of silence passed and someone else said, we will call the customer to let them know when the FiOS tech will be there to switch over the circuits.

I never got the names of their first level supervisors. Bottom line, stand your ground and call their bluff. This is SO beneath the Bell Telephone code of standards that the company has used for over 100 years. I am really disappointed with Verizon.

A few weeks later, all the FGA lines were migrated to FiOS. We had no service issues.

Rcaman



Americom, Inc.
Where The Art And Science Of Communications Meet
Page 1 of 2 1 2

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,824
Posts636,752
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Chad Hoffman, frankhines, jnawrocki
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
pvj 11
ramo 11
Toner 7
dans 5
Who's Online Now
0 members (), 47 guests, and 21 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5