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#614865 12/16/17 05:51 PM
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Hello,

Have an OfficeServ 7400.

I understand how the system is in a ring plan based on the "4.3.1 Ring Plan Time" order and how it rolls from plan to plan.

Here is our new challenge:

We have a location that has opened that only has certain hours a day that do not match the other locations, so we need a ring plan dedicated to that call group. Is this even possible? To make matters worse it's in another time zone, so it's even more important for us to be able to dedicate a ring plan to it. Thoughts? Help?

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Can you not put these in a group then use a ring plan and use timers to match there times ?

Gerrya #614879 12/18/17 03:49 PM
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Thanks for the reply... So our setup is as follow examples:

There are three groups, 5001, 5003 and 5005 for example.

There are two ring plans... ring plan 1 is night mode 00:00-23:59 all week
ring plan 2 is 07:00 to 19:00 monday through saturday with closed Sunday.

The problem is that groop 5005 has totally different hours of only 07:00-14:00 and sunday hours of 16:00-18:00.

I don't have a way to get group 5005 to have it's own special plan... as it tries to follow the ring plans 1 an 2...... any way around this?

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You should be able to do it.

Make another ring plan with those hours.
Ring plan 1 will be your Night mode
Ring plan 2 will be the same
Ring plan 3 will be your new hours, 7-14, and Sunday.
You will have to tweet the Vm so that when you are in RP 3, the other calls come up with their Night message.

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I see the concept of the three ring plans.. but how is one group in ring plan 2 while another is in ring plan 3? -- can you elaborate on the "tweet the Vm"?

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Ring plans work like this. The highest active ring plan takes control until its time is up.Then it falls back to the next . So when ring plans 2-6 are not active,the system falls back to ring plan 1 which is always active 00:00- 23:59 usually night or closed mode. So you can do it but you would have to make sure that the other groups do what you want while the 5005 group is "open" 07:00-14:00 and Sunday.
That will involve tweeking the voicemail so the closed call groups are handled the way you want while the 5005 group is active on those off hours. Trunk/station forwarding etc to get them to the closed messaging while the other group is active .

If you don't have programming experience this can get a little complicated and would be well worth the cost of a tech visit to set it up.

pvj #614948 12/22/17 02:10 PM
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That was very helpful... one more related problem:

All of our call groups are in Texas except one location in Colorado... Time zone is an hour off there... so our problem is that we can't add another ring plan that goes an extra hour because then all locations would go an extra hour? We have the individual phones showing correct time on their phones, but the group doesn't have a concept of time zone and thus can't go to night mode at 7pm like the rest do... if I leave it as is... the Colorado group closes an hour early at 6pm CT. My biggest fix I need at the moment is how to get my colorado call group to stay open one more hour than everyone else due to time zone difference? Quick fix?

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The extra hour time zone is exactly what an extra ring plan can accomplish for you.It doesn't really matter if it's a different zone same thing as a sales department that has different hours from a service department in the same building right? That's what "tweeking" the voicemail can do but again I think you need to bring in a qualified tech to do it .It can be done but it's not for a beginner.

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Originally Posted by jrm2002ss
There are two ring plans... ring plan 1 is night mode 00:00-23:59 all week
ring plan 2 is 07:00 to 19:00 monday through saturday with closed Sunday.

The problem is that groop 5005 has totally different hours of only 07:00-14:00 and sunday hours of 16:00-18:00.

I don't have a way to get group 5005 to have it's own special plan... as it tries to follow the ring plans 1 an 2...... any way around this?

There is your exact problem.What you need to do is get groups 5001 and 5003 to work there way around having a 3rd ring plan for 5005

pvj #614971 12/23/17 01:38 AM
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This sounds awesome.. I am definitely not a beginner... I've programmed our voicemail card, two PRIs, all trunk edits, mgi and OAS cards... and done all our firmware updates.. I just can't find any documentation on the how to do the VM tweeking for ring plans... as ring plans in general have very little documentation... is there any documentation that exists... I don't mind calling a tech.. but am needing it done quickly.... to resolve this problem... over this holiday weekend.. I use a loaded PTR file to handle the 40 phone groups we have in our system for how calls are routed etc...I just need some info to point me in the right direction.. but if a samsung certified tech is the only way then I guess that might be my only option.... was hoping the forum could point me to some documentation...

Thanks for every bit of help so far!

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