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Talbot Offline OP
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I have this client who puts their system in Night mode. At some point, it seems, someone actually will pick up a ringing line when the system is in Night Mode, and they claim it reverts to Day mode.
Is this 'normal' they want to know, and is there a way to make the system stay in night mode until they press the button to take it out of night mode.

(What they're describing is what I would want a system to do, but someone doesn't like it, so I'm investigating for them). I cannot find any mention of auto day mode in the documentation.

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Talbot

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System? Software version?

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Talbot Offline OP
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My apologies....

AXXESS 9.126

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The system requires manual intervention to switch between day and night mode, meaning it must be switched at an admin phone. There is no feature to switch it automatically. Two possibilities come to mind:

• The system is using STAR tables to route calls, not day and night mode. An improper table entry or incorrect system date/time is causing routing to change at the wrong time.

• The system is resetting for some reason while in night mode, but rebooting in day mode. I know this can happen with an HX chassis due to the Compact Flash, but I'm not positive about an Axxess system. It's been a long time since I've touched an Axxess.

Either way, Message Print will tell you what's going on. Instruct the customer to notify you if it happens again, then look at the log file. It will show if the system performed a reset, or if someone took it out of night mode. It won't tell you who did it, just what time.

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Talbot Offline OP
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Thank you for your response.
I will try to clarify the question a bit.

The receptionist phone (and one other) has a programmed button for "NIGHT MODE"
The lamp on the button correctly toggles on/off and the display says "Night Mote"

When a call comes in, the appropriate greeting is delivered for the night greeting.
Night mode stays on as expected, UNLESS someone answers an incoming call.
At that time, the "NIGHT MODE" lamp goes of and the system is operating in DAY MODE.

My solution to this is "don't answer a call in night mode" but they're not happy with that.
I personally don't see any problem with the system going back into day mode when a call is answered, but I'm not the customer.


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Not possible. Is there a CTI application controlling the system via OAI?

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Talbot Offline OP
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I don't know what you mean by not possible.

No, there's nothing out of the ordinary or even remotely complicated on this phone system.

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The behavior you describe is simply not possible: it's not a function the system can perform. Answering an incoming call will not take the system out of night mode.

There's something else going on.

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Talbot Offline OP
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Ok. I understand what you're saying. I respectfully disagree that it is not possible. It is happening, and it is replicable. Now, that doesn't mean that this is a normal thing, but is certainly IS happening.
I will try replacing the CPC.
Thanks for your help.


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Its not possible. When in night service and you said it plays a night message, then the voicemail has already answered the call. Depending on the actions of that CRA it will either hang up or send the call to a group. If you check the message logs, you would see what extension is taking it out of night service.


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