|
|
Joined: Feb 2018
Posts: 7
Member
|
OP
Member
Joined: Feb 2018
Posts: 7 |
When anyone who calls in from an outside number tries to dial in a certain extension when instructed, the system states that it doesn't know what they typed. No matter what I try I continue to have the same issue. Does anyone now what I can do somewhere in programming to prevent this issue?
Last edited by plankydude; 02/05/18 04:14 PM.
|
|
|
|
|
Joined: Mar 2014
Posts: 365
Member
|
|
Member
Joined: Mar 2014
Posts: 365 |
If the caller is using an iphone, see the link...https://www.iphonetopics.com/dtmf-tone-issue-ios-8/
|
|
|
|
|
Joined: Feb 2018
Posts: 7
Member
|
|
OP
Member
Joined: Feb 2018
Posts: 7 |
Tried it on several phones, Iphone, Android, all seem to be causing the same issue.
Last edited by plankydude; 02/05/18 04:31 PM.
|
|
|
|
|
Joined: Nov 2006
Posts: 704
Member
|
|
Member
Joined: Nov 2006
Posts: 704 |
What type if lines??? ,Analog , PRI, Sip ?? https://sundance-communications.com/forum/ubbthreads.php/topics/600932/Re:_SV8100_SIP_trunk_problems_
|
|
|
|
|
Joined: Feb 2018
Posts: 7
Member
|
|
OP
Member
Joined: Feb 2018
Posts: 7 |
PRI I believe. (I am newer to working with phone systems so my apologies.)
|
|
|
|
|
Joined: Sep 2004
Posts: 4,127 Likes: 1
Member
|
|
Member
Joined: Sep 2004
Posts: 4,127 Likes: 1 |
Sounds like you have an IAD that isn't properly setup from the carrier.
|
|
|
|
|
Joined: Oct 2008
Posts: 298
Member
|
|
Member
Joined: Oct 2008
Posts: 298 |
What type of auto-attendant/voicemail are you using? Does it work from a landline? Do any extensions work?
If you are using the UM8000 voicemail and are trying to transfer to an extension that does not have a mailbox assigned, you will hear "I'm sorry, I did not hear your selection"
|
|
|
|
Forums84
Topics93,827
Posts636,768
Members49,645
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (nameless),
26
guests, and
20
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
