Business Phone Systems

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Joined: Feb 2018
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When anyone who calls in from an outside number tries to dial in a certain extension when instructed, the system states that it doesn't know what they typed. No matter what I try I continue to have the same issue. Does anyone now what I can do somewhere in programming to prevent this issue?

Last edited by plankydude; 02/05/18 04:14 PM.
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If the caller is using an iphone, see the link...https://www.iphonetopics.com/dtmf-tone-issue-ios-8/

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Tried it on several phones, Iphone, Android, all seem to be causing the same issue.

Last edited by plankydude; 02/05/18 04:31 PM.
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What type if lines??? ,Analog , PRI, Sip ?? https://sundance-communications.com/forum/ubbthreads.php/topics/600932/Re:_SV8100_SIP_trunk_problems_

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PRI I believe. (I am newer to working with phone systems so my apologies.)

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Sounds like you have an IAD that isn't properly setup from the carrier.

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What type of auto-attendant/voicemail are you using? Does it work from a landline? Do any extensions work?

If you are using the UM8000 voicemail and are trying to transfer to an extension that does not have a mailbox assigned, you will hear "I'm sorry, I did not hear your selection"


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