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Joined: Feb 2018
Posts: 7
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When anyone who calls in from an outside number tries to dial in a certain extension when instructed, the system states that it doesn't know what they typed. No matter what I try I continue to have the same issue. Does anyone now what I can do somewhere in programming to prevent this issue?
Last edited by plankydude; 02/05/18 12:14 PM.
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Joined: Mar 2014
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If the caller is using an iphone, see the link...https://www.iphonetopics.com/dtmf-tone-issue-ios-8/
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Joined: Feb 2018
Posts: 7
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Tried it on several phones, Iphone, Android, all seem to be causing the same issue.
Last edited by plankydude; 02/05/18 12:31 PM.
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Joined: Nov 2006
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What type if lines??? ,Analog , PRI, Sip ?? https://sundance-communications.com/forum/ubbthreads.php/topics/600932/Re:_SV8100_SIP_trunk_problems_
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Joined: Feb 2018
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PRI I believe. (I am newer to working with phone systems so my apologies.)
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Joined: Sep 2004
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Sounds like you have an IAD that isn't properly setup from the carrier.
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Joined: Oct 2008
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What type of auto-attendant/voicemail are you using? Does it work from a landline? Do any extensions work?
If you are using the UM8000 voicemail and are trying to transfer to an extension that does not have a mailbox assigned, you will hear "I'm sorry, I did not hear your selection"
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