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#616760 02/19/18 09:10 PM
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Kyawa Offline OP
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I'm looking at this system again to replace a KSU less system at one of my customers. It's a restaurant. First, I'm looking for general thoughts from those of you with experience with them.

They want the new system to have auto attendant. I've set up auto attendant systems in the past but they were the Panasonic hybrid systems years ago. I don't think the routing tree will be that expansive or complicated. The one thing that the old Panasonic had that even the newer ones didn't was ring groups. Will the X16 support ring groups? I mean if the caller selects the option to place a carry out order, can more than one extension ring? Are these units (the telephone side) pretty durable? I'm sure I'll have other questions but I thought I start a thread before I get one. I thought I'd try to pick up a cheap used unit to do some testing off eBay but nothing really there.

Thanks


-Ken in MD-
www.kyawacomm.com
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Kyawa #616763 02/19/18 10:45 PM
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Hosted is the way to go

Kyawa #616786 02/20/18 12:29 PM
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Well, she signed a 2-year agreement with Verizon less than a year ago.


-Ken in MD-
www.kyawacomm.com
Kyawa #616787 02/20/18 02:10 PM
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No on the ring groups, handsets hit the floor a couple times and the components come loose. Nice basic system.


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Kyawa #616790 02/20/18 03:36 PM
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She would use Verizon internet for Hosted Phones

Kyawa #616792 02/20/18 05:01 PM
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The contract was for telephone lines.

Bill, do you have direct experience with them?

Thanks for the replies.


-Ken in MD-
www.kyawacomm.com
Kyawa #616793 02/20/18 05:26 PM
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Yes, I've installed several, but not for the last couple years, I'm sure they haven't added new features like call groups. I've found the least expensive place to get them is telcodepot. I would tell the customer to purchase and I'd just do the install, so didn't have to deal with the warranty as margins were so low it wasn't worth messing with.


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Kyawa #616794 02/20/18 05:35 PM
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Sounds like a good plan. Thanks


-Ken in MD-
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Kyawa #616803 02/20/18 08:00 PM
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Looking at the X25 now. That supports ring groups and isn't that much more expensive-$XXX for the cpu and 5 telephones.

Last edited by justbill; 02/20/18 08:19 PM.

-Ken in MD-
www.kyawacomm.com
Kyawa #616805 02/20/18 08:11 PM
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I don't think you can list pricing . You may want to edit your post


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