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#617498 03/09/18 02:16 PM
Joined: Feb 2015
Posts: 7
MaxxTek Offline OP
Member
OP Offline
Member
Joined: Feb 2015
Posts: 7
All, we are having phones drop during calls and the handsets showing "TCP Link Error". I was able to look in the error logs of our ECS and see the following at the time the errors showed on the phones.

Code
SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:22      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8400
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_tcp_pkt_snd] Line:[499]
TCP packet sending fai
    lure.
errno = 43

SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:22      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 9700
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_itrvl_ctrl] Line:[904]
Messagge sen
    ding failure addressed to IPKT.
none
SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:22      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 A600
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_ctrl_proc] Line:[604]
Messagge send
    ing failure addressed to Sending control task.
none
SNO:                        0437  RTP Connection Error                      03/07/2018  11:11:23      
  Detailed Reason      : 0073  IPKT Error                              
  Issued Block         : Call Control Block  
  ME/SLV               : ME    
  Unit Name            :                       Unit Number         :        
  Device Category      :                       Port Definition     :                             
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
  Additional Information: 
    ADIX-ECS ORG=4-19 PARAM=02700062 ; Port#:  624  Unit : VIPSUB Detail:IPKT Link Error                         
SNO:                        0437  RTP Connection Error                      03/07/2018  11:11:23      
  Detailed Reason      : 0073  IPKT Error                              
  Issued Block         : Call Control Block  
  ME/SLV               : ME    
  Unit Name            :                       Unit Number         :        
  Device Category      :                       Port Definition     :                             
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
  Additional Information: 
    ADIX-ECS ORG=4-19 PARAM=02700062 ; Port#:  624  Unit : VIPSUB Detail:IPKT Link Error                         
SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:26      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8400
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_tcp_pkt_snd] Line:[499]
TCP packet sending fai
    lure.
errno = 43

SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:26      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 9700
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_itrvl_ctrl] Line:[904]
Messagge sen
    ding failure addressed to IPKT.
none
SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:26      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 A600
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_ctrl_proc] Line:[604]
Messagge send
    ing failure addressed to Sending control task.
none
SNO:                        0437  RTP Connection Error                      03/07/2018  11:11:27      
  Detailed Reason      : 0073  IPKT Error                              
  Issued Block         : Call Control Block  
  ME/SLV               : ME    
  Unit Name            :                       Unit Number         :        
  Device Category      :                       Port Definition     :                             
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
  Additional Information: 
    ADIX-ECS ORG=4-19 PARAM=02490062 ; Port#:  585  Unit : VIPSUB Detail:IPKT Link Error                         
SNO:                        0437  RTP Connection Error                      03/07/2018  11:11:27      
  Detailed Reason      : 0073  IPKT Error                              
  Issued Block         : Call Control Block  
  ME/SLV               : ME    
  Unit Name            :                       Unit Number         :        
  Device Category      :                       Port Definition     :                             
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
  Additional Information: 
    ADIX-ECS ORG=4-19 PARAM=02490062 ; Port#:  585  Unit : VIPSUB Detail:IPKT Link Error                         
SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:38      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8400
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_tcp_pkt_snd] Line:[499]
TCP packet sending fai
    lure.
errno = 43

SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:38      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 9700
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_itrvl_ctrl] Line:[904]
Messagge sen
    ding failure addressed to IPKT.
none
SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:11:38      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 A600
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_send_ctrl.c] Module:[ipp_ipktc_send_ctrl_proc] Line:[604]
Messagge send
    ing failure addressed to Sending control task.
none
SNO:                        0437  RTP Connection Error                      03/07/2018  11:11:39      
  Detailed Reason      : 0073  IPKT Error                              
  Issued Block         : Call Control Block  
  ME/SLV               : ME    
  Unit Name            :                       Unit Number         :        
  Device Category      :                       Port Definition     :                             
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
  Additional Information: 
    ADIX-ECS ORG=4-19 PARAM=02830062 ; Port#:  643  Unit : VIPSUB Detail:IPKT Link Error                         
SNO:                        0437  RTP Connection Error                      03/07/2018  11:11:39      
  Detailed Reason      : 0073  IPKT Error                              
  Issued Block         : Call Control Block  
  ME/SLV               : ME    
  Unit Name            :                       Unit Number         :        
  Device Category      :                       Port Definition     :                             
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 FE00
  Additional Information: 
    ADIX-ECS ORG=4-19 PARAM=02830062 ; Port#:  643  Unit : VIPSUB Detail:IPKT Link Error                         
SNO:                   #    02B4  IPP Implementation Info                   03/07/2018  11:12:11      
  Detailed Reason      :                                               
  Issued Block         : IP Platform Block   
  ME/SLV               : ME    
  Unit Name            : CCSU                  Unit Number         :        
  Device Category      : Task                  Port Definition     :                            
  Logical Port Number  :                       Device Attribution  :                             
  Device Control Code  :                       Device Address      : 000-000-000-01-02
  Device Physical Class:                       Device Logical Class:   
  Details              : 
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
    0000 0000 0000 0000 0000 0000 0000 0000 0000 0100 8500
  Additional Information: 
    IP-KTC File:[../../SRC/ipktc/SRC/ipp_ipktc_com.c] Module:[ipp_ipktc_ipkt_msg_rcv] Line:[1261]
Message header recei
    ving failure.
none

Any help would be greatly appreciated.

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MaxxTek #617535 03/10/18 12:08 AM
Joined: Aug 2006
Posts: 1,769
Likes: 7
Moderator-Iwatsu
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Moderator-Iwatsu
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Joined: Aug 2006
Posts: 1,769
Likes: 7
ICON error logs aren't really written for techs to use in the field. Even tech support will ask you to send in copies so one of the engineers can look at them. That said, the first thing I might try is resetting/reseating the MBU, checking the network connection of the MBU and taking a look at the network switch(es) the affected phones are connected to. A failing switch port can cause similar symptoms.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

Moderated by  JBean3329 

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