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Joined: Feb 2018
Posts: 1
Member
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Member
Joined: Feb 2018
Posts: 1 |
Hello
I need some assistance with a vodavi system that has line 1 dead but line 2 rings in fine. I have 2 lines and am trying to help a friend and have never worked with this system before. I get dial tone on line that is connecting to 110 block and even when I flip the working line to line 1 still no luck. Can anybody please give me anything to possibly check I have powered off the unit, re punched down the line but nothing seems to help.
Thanks
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
If you frog the lines (swap 1 and 2) and the problem doesn't follow the line but stays on the same co port then you most likely have a dead port. This could be caused by a loose cinch connector, a well known problem. Make sure it is nice and tight on the side of the control unit. If is tight then If you have a free port I would simply shift the lines to say ports 2 (1) and 3 (2). The STS has the first 4 co ports are on the mother board so the system would need to be replaced or sent for repair if the port is actually dead.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Sep 2012
Posts: 36
Member
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Member
Joined: Sep 2012
Posts: 36 |
I had the same issue. I reset the system and it cleared the problem.
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Joined: Jan 2005
Posts: 15,394 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,394 Likes: 17 |
I agree with the checking of the upper 25 pair cable to make sure it is fully seated. That is the #1 cause for line failures on this system.
I would highly advise AGAINST resetting the system, since the memory batteries in these systems are beyond their life expectancy and you stand to lose the system's programming. I see that you've done it once, but I wouldn't push my luck.
Ed Vaughn, MBSWWYPBX
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