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#619989 05/18/18 07:21 PM
Joined: May 2018
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Hello all. One computer has an issue of ESI VIP software crashing after launch/logging in. The VIP screen flashes and then closes. I have uninstalled and reinstalled. Cleared out registry. Installed slightly different versions with no luck. This happens for every user on the machine so its machine specific. (other computers don't have an issue, just this one)
I tried following the advice on https://sundance-communications.com/forum/ubbthreads.php/topics/591244#Post591244 with no luck, even though its similar.
Here is what shows up in the roaming\vipse\vipse_new.log
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:01 PM: VIP Startup
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:01 PM: Version 5.5.7
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:01 PM: OnConnection
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:01 PM: IncrSystemBusyUsageCounter
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: frmMain.Form_Load() // start
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: Error during Form_load [9] : Subscript out of range
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: Called CloseAll from Class_Terminate
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: UnInitHandler - blnUnInitHandlerComplete = False
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: UnInitHandler
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: UnInitHandler - finished DoEvents wait
Error Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: objHeartbeatTimer and objRefreshTimer are already Nothing Exit UnInitHandler
Information Application C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log: Thread ID: 904 ,Logged: 5/18/2018 3:09:04 PM: Called CloseAll from Class_Terminate

Here is what shows up in even viewer:
The VB Application identified by the event source logged this Application EsiCall: Thread ID: 904 ,Logged: 5/18/2018 3:09:01 PM: Current Log file name C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log
And
The VB Application identified by the event source logged this Application EsiCall: Thread ID: 904 ,Logged: 5/18/2018 3:09:01 PM: App.StartLogging C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_new.log to C:\Users\vsmith\AppData\Roaming\VIPSE\VIPSE_old.log

Any advice? Blow out all visual basics and reinstall those? Or any other advice?

Thanks in advance.

Atcom VoIP Demo
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so, You can see, 77 views...we ALL want the answer to this mystery. Maybe ESI could help. ( they have helped me once or twice..with VIP issues)
You will probably have to have your dealer contact them

Good luck

Brian


I can see the light at the end of the tunnel..

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If this is a Windows 8 or 10 Computer there is an issue that comes up, and even with this fix may reappear after Window applies updates.

Uninstall VIP 7
Clear Registry of all ESI References

At a Command Prompt with Administrative Priviledges enter the following:

bcdedit.exe/set {current} nx AlwaysOff

Reinstall VIP7

There are some security issues, and I know this has been used previously to overcome issues but since there has been no mention of it in the post so far I'll just throw it out there.


Moderated by  5years&counting, nonameyet 

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