web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#620776 06/06/18 02:12 PM
Joined: Oct 2004
Posts: 1,491
oobie Offline OP
Member
*****
OP Offline
Member
*****
Joined: Oct 2004
Posts: 1,491
They are answered by auto attendant and the 0 timeout option is set to transfer to 71 (Ring Group)

Is there a way to time the transferred call out for 0 (71) to a voicemail box?

Thank you in advance!
Gary

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Feb 2005
Posts: 12,342
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,342
Likes: 3
Other than patching one of the ring group extensions into an unused line port and having an extension assigned to cover that line I don't think so.

With the newer Partner Messaging you can have a ring group cover to a mailbox.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Jul 2001
Posts: 3,341
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,341
Likes: 10
There is sort of a way.....

If you read the installation manual for the VS mail, it tells you to set the Transfer Return Extension (#306) for each of the VM ports to Ext. 10 - so a call transferred from the VS to an extension without voicemail coverage will ring and then go to Ext. 10 if not answered. However, this does not work with groups, calls transferred from the VS to a calling group will ring forever and not return anywhere if unanswered.

Set #306 for each VS port to ITSELF - If (for instance) the VS ports are 31 and 32, set #306-31-31 and #306-32-32

Set the Transfer Return Rings in #105 to some reasonable number

Call transfers from VS to Calling Group Ext. 71. Rings the number of times specified in #105. No answer, and the call returns to the Voice Mail Port that did the original transfer. The VM port answers, but doesn't get any mode codes, doesn't know what to do, says "Transferring to Operator", and transfers to Ext. 10. Ext. 10 rings, isn't answered, and #321 for Ext. 10 controls how many more rings until Mailbox 10 answers.

Joined: Oct 2004
Posts: 1,491
oobie Offline OP
Member
*****
OP Offline
Member
*****
Joined: Oct 2004
Posts: 1,491
Thank you gentlemen!

Gary


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
3 members (dans, Toner, Curlycord), 106 guests, and 250 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5