|
|
Joined: Apr 2018
Posts: 58
Member
|
OP
Member
Joined: Apr 2018
Posts: 58 |
I have a customer who has 2 PRI on his OS7400. When calling out to any number that has a AA/IVR/Phone tree on it the call rings back to the receptionist phone. Please advise
|
|
|
|
Joined: Jun 2011
Posts: 15
Member
|
Member
Joined: Jun 2011
Posts: 15 |
Local or Long distance? Are LCR tables setup properly? Also check PRI switch type... NI2 is standard but you may not have a standard carrier.
I've never seen a call going out ring back into a PBX. Most likely something in LCR not completing the call out and sending call into Operator ring group.
|
|
|
|
Joined: Dec 2010
Posts: 681
Member
|
Member
Joined: Dec 2010
Posts: 681 |
Does it ring back to the receptionist phone at the same location? Does it disconnect the caller and make it ring back? Is the receptionist at the other locations?
|
|
|
|
Joined: Apr 2018
Posts: 58
Member
|
OP
Member
Joined: Apr 2018
Posts: 58 |
I will check to see if LCR is enabled, but I don't think it is. They only have one location, so it is ringing back to the receptionist here. You can see that the PBX grabs a port off the PRI (7123) then it rings back to reception still showing the port it grabbed on the display.
|
|
|
Forums84
Topics93,879
Posts637,000
Members49,673
|
Most Online5,661 May 23rd, 2018
|
|
1 members (iatech3800),
36
guests, and
15
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|