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#621332 06/20/18 05:21 PM
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I have a customer who has 2 PRI on his OS7400. When calling out to any number that has a AA/IVR/Phone tree on it the call rings back to the receptionist phone. Please advise

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Local or Long distance?
Are LCR tables setup properly?
Also check PRI switch type... NI2 is standard but you may not have a standard carrier.

I've never seen a call going out ring back into a PBX. Most likely something in LCR not completing the call out and sending call into Operator ring group.

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Does it ring back to the receptionist phone at the same location? Does it disconnect the caller and make it ring back? Is the receptionist at the other locations?

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I will check to see if LCR is enabled, but I don't think it is. They only have one location, so it is ringing back to the receptionist here. You can see that the PBX grabs a port off the PRI (7123) then it rings back to reception still showing the port it grabbed on the display.


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