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Joined: Apr 2018
Posts: 58
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Joined: Apr 2018
Posts: 58 |
I have a customer who has 2 PRI on his OS7400. When calling out to any number that has a AA/IVR/Phone tree on it the call rings back to the receptionist phone. Please advise
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Joined: Jun 2011
Posts: 29
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Joined: Jun 2011
Posts: 29 |
Local or Long distance?
Are LCR tables setup properly?
Also check PRI switch type... NI2 is standard but you may not have a standard carrier.
I've never seen a call going out ring back into a PBX. Most likely something in LCR not completing the call out and sending call into Operator ring group.
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
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Does it ring back to the receptionist phone at the same location? Does it disconnect the caller and make it ring back? Is the receptionist at the other locations?
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Joined: Apr 2018
Posts: 58
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Joined: Apr 2018
Posts: 58 |
I will check to see if LCR is enabled, but I don't think it is. They only have one location, so it is ringing back to the receptionist here. You can see that the PBX grabs a port off the PRI (7123) then it rings back to reception still showing the port it grabbed on the display.
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