|
|
Joined: Jun 2018
Posts: 2
Member
|
OP
Member
Joined: Jun 2018
Posts: 2 |
I have a user who has the 616-EASA-Phone system in their home. They are reporting that during the night different handsets will randomly start ringing with no incoming call on the other end. It has been working without issue up to 3 weeks ago. There were some storms around the same time. Could lightning have caused an issue with the system? They report that the issue does not occur during the day, but I do not know if that is just because they are not home constantly during that time.
Thank You
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jun 2018
Posts: 2
Member
|
OP
Member
Joined: Jun 2018
Posts: 2 |
Does anyone know of a Minneapolis area based Panasonic phone technician?
|
|
|
|
Joined: Dec 2007
Posts: 6,799 Likes: 18
Retired Admin
|
Retired Admin
Joined: Dec 2007
Posts: 6,799 Likes: 18 |
Post your request at this location for more exposure. https://sundance-communications.com...1/telecom-leads-system-sales-and-serviceThere are fellow technicians that "follow" and get a notification of everything posted in that location. You can see the format that makes it simple. Just add your name, number and system type.
|
|
|
|
Joined: Feb 2005
Posts: 12
Member
|
Member
Joined: Feb 2005
Posts: 12 |
First give your customer an award for having such an old system still working!
I had a similar issue that occurred every night around 11:30 for one customer.
A friend I knew worked for Verizon in West Virginia. He said to contact Verizon and ask if they are doing any fail-safe polling on that line. I forget what the actual name of the service was, but Verizon would poll various pots lines around the area during the middle of the night, basically random checking for lines that might be down, etc. This was done by sending a pulse along the lines and looking for reflections I suppose. The pulse was a very short voltage that - if reaching a "standard" 2500 set bell, it would just ding once. BUT when the pulse hit the pbx, the pbx thought it was an incoming call and started ringing extensions around the house.
I was able to call Verizon and they confirmed that the number of the line in question was on the list for receiving these tests. They removed it from the list and the problem went away.
I spent a week leaving a laptop at the customer's home to track all incoming calls from the SMDR. After a week we did see incoming calls but there was no caller id. Luckily I had a knowledgeable friend!
|
|
|
Forums84
Topics94,262
Posts638,696
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Toner),
152
guests, and
239
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|