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Joined: Jul 2007
Posts: 77
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Joined: Jul 2007
Posts: 77 |
Hello,
Is anyone using acd programming? I have two acd groups programmed on the two front phones and not sure on how the acd wrap up button is supposed to work. Thank you.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
User would press wrap up key when they are finishing up a call , That gives the ACD agent time to finish up anything needed before taking next call. When ACD wrap timer expires that user starts getting calls again
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Joined: Jul 2007
Posts: 77
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Joined: Jul 2007
Posts: 77 |
Thanks Steve. Do you know if the programmed acd wrap up button is supposed to light up when pressed? I've checked the programming and have the correct code (562) and have them logged into the acd group but the button doesn't light up after the call. I also made sure the I set the timer on the wrap up.
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Joined: Oct 2004
Posts: 1,492
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Joined: Oct 2004
Posts: 1,492 |
I beleive it does light. Did you reboot the phone after you changed the button?
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Joined: Jul 2007
Posts: 77
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Joined: Jul 2007
Posts: 77 |
Yes I did. Thank you for your reply. I'll give esi tech support a call.
TJ
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