Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
#621919 - 07/11/18 08:49 PM Caller ID on a Mach I  
Joined: Oct 2010
Posts: 95
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 95
Sioux Falls, South Dakota
I have a Mach I system with the 9-line caller ID unit. LIne 2 gets no caller ID info on the phone system. I confirmed that there is caller ID info coming on the line. Lines 1,3,4 all have caller ID working.

Is there any programming in the Mach I system that would be specific to the line?

Google Telephone Equipment Search
#621925 - 07/12/18 01:33 AM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Jan 2008
Posts: 3,605
Derrick Online sleepy
Retired Moderator
Derrick  Online Sleepy
Retired Moderator
****

Joined: Jan 2008
Posts: 3,605
Crestview Fla
Could be a wiring problem, the nine line unit is wired in parallel, not series, with the phone system. Make sure you get dialtone on the connection to 2nd port on the cid unit.

There is some programming that needs to be done per line, first comes to mind is the ring delay timer, which I used to set to 4 seconds, call hits the phone system, four seconds later the phones start ringing, which gives the system time to collect the cid info. Flash 40 line number, page b.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#621932 - 07/12/18 01:14 PM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 95
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 95
Sioux Falls, South Dakota
I checked the wiring and have dialtone at the CID unit. I'll have to check the ring delay timer as you suggested Derrick. If the ring delay timer doesn't fix it, what do I do next?

If I move the line to a different port on the CID unit, do I also have to move the line to a different port on the phone system? IE, if I move the line to port 5 in the CID unit do I also have to move the line to port 5 of the phone system?

#621943 - 07/12/18 06:30 PM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Jan 2008
Posts: 3,605
Derrick Online sleepy
Retired Moderator
Derrick  Online Sleepy
Retired Moderator
****

Joined: Jan 2008
Posts: 3,605
Crestview Fla
Yes, they have to match.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#622013 - 07/16/18 09:41 PM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 95
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 95
Sioux Falls, South Dakota
Yep, moved the line to a different port on the CID unit and the phone system and reprogrammed the button on the phones to the correct line. Problem solved.

Thanks for the help.

#622095 - 07/20/18 01:26 AM Re: Caller ID on a Mach I [Re: Craig A. Ahrens]  
Joined: Jan 2008
Posts: 3,605
Derrick Online sleepy
Retired Moderator
Derrick  Online Sleepy
Retired Moderator
****

Joined: Jan 2008
Posts: 3,605
Crestview Fla
You are welcome. Thanks for posting the problem solved.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Refurbished Phones & Equipment Search
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
Mitel Superconsole 1000
by Hotelgm92. 07/23/18 01:30 AM
Installer Requested in CA
by usedphones. 07/21/18 06:11 PM
Selling - buy one buy all name your price
by usedphones. 07/20/18 09:19 PM
Panasonic KX-TA824 Software CD
by RShea. 07/20/18 08:02 PM
sts e battery
by Gary S.. 07/20/18 07:59 PM
Who's Online Now
25 registered members (upstateny, newtecky, phonemeister, Mercenary Roadie, JWRacedog, justbill, Professor Shadow, Yoda, Hotelgm92, RATHER BE FISHING, pvj, ugly1, phonman123, Tip&Ring, kraneworldchamp, michaelg, TippoRingo, dude, OBT, Silversam, jknichols, srg, Ruben, Bob3470, Derrick), 507 guests, and 673 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
YBS, telecomdirect, Frodo Baggins, beckerinsurance, MikeZim
48657 Registered Users
Forum Statistics
Forums60
Topics91,238
Posts621,265
Members48,658
Most Online5,661
May 23rd, 2018
Today's Birthdays
Amy DeBruyne, cyberdread, dtjalsm, mascalzone, Westerntel Guy
Top Posters(30 Days)
dexman 44
usbuild 16
Ruben 15
tylan 14
Derrick 13
pvj 11
Free Voip phone with every line!
FREE Voip Phone - Click Here!
RESPONSIVE WEBSITE DEVELOPMENT
Ad Spot for sale!
Free Phone Repair Diagnostic
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2018
Website Malware Scan




Trusted Partners
Sitemap