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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
I am missing extensions in UC suite. I see them in the device list but not in the client or web. Version 5.5 on the UC Suite Server and Client. Version 7.00.64 on the SV9100. Has anybody seen this before. Am I missing something?
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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I have noticed they do NOT show unless the phones are initialized. The you have to refresh from the pbx in the software.
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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
The phones are up and working. They appear in the device list. I have restarted the pbx and pbx.. Is there a setting I am missing . In the client the missing extension's don't have the presence icons in classic and profile view.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Did you refresh the UC services? Can the missing extension log in?
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
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By 'device list', do you mean the two boxes in UC Preferences under the BLF/DSS tab, then Properties, I think? Are you sure the extensions are in the correct box? Not in front of a client now, but I recall the available extensions were in the right hand box and needed to be moved to the left. This is backwards from what I think is normal.
Just a reality check to be sure you're looking at the correct extensions.
Jim
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Joined: Dec 2008
Posts: 239
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Joined: Dec 2008
Posts: 239 |
If I look in the CTI Configuration tool under the Device List tab I see Ext.216. I have 1 Client that has a Premium license and I log into the Client under Preferences-BLF-All-Properties Ext.216 is missing. If I log in on the Web and not the Client same results. I have performed multiple resets of the Server blade and the PBX. Is there a place in programming where I can tell an extension not to appear.
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Joined: Mar 2009
Posts: 17
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Joined: Mar 2009
Posts: 17 |
I had a similar problem. Any phone that had not been plugged in and shows not set in 10-03 will not show up in the dss/blf group add/properties box. I had to plug them in and re-start and refresh from switch. It seems that this is not dynamic. I have a question- How do you get a virtual station to show up in that list? mobil phone/sip phone?
Measure twice, cut once
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Joined: Mar 2009
Posts: 17
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Joined: Mar 2009
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This problem comes back. I changed the extension number on a set that was in UC Suite and showed up in tools/preferences/dss blf/ extension list. The new extension on the same port is plugged in and working but does not show up. I reset the switch then did a restart and refresh in the UC config. The manual mentions a synchronize button but I do not get that option in dss/blf area. What did I miss?
Measure twice, cut once
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Joined: Mar 2009
Posts: 17
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It seems that the reset and refresh only work after making the changes and shutting down the server and restarting. I imagine the RPT1 driver only reloads after a hard reset.
Measure twice, cut once
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