Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jan 2009
Posts: 7
Member
OP Offline
Member
Joined: Jan 2009
Posts: 7
Installed this SBX in july had the system set up to go to the AA after five rings and a caller could route to a stations mailbox and everything worked great. then the voicemail card needed to be replaced because of no audio on messages. received new VM card from vertical and installed it and tested, now the callers do not get transferred to the stations mailbox they hear the message continuously until it times out. I was planning to default and reprogram the system to see if that helps. Does anyone have any other suggestions. My tech help Darren at hoosier was sick today and would like to get this resolved for my customer
Thanks

Atcom VoIP Demo
VoIP Demo
Joined: Jan 2005
Posts: 15,351
Likes: 12
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,351
Likes: 12
Do you happen to have a database backup for the system? I'd initialize it and upload the backup with the new voice mail card installed. None of the settings are really stored on the voice mail card; it's just a place for voice storage. All of the programming resides in the system itself, so it may have become corrupt during this. I've had issues in the past with replacing other cards and the original programming not syncing with the new card. Strange, but true.


Ed Vaughn, MBSWWYPBX
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
The callers do not get transferred after dialing an extension number? If I remember this correctly, any voice mailbox that has no recorded greeting will not get any calls transferred to them, the AA/CCR function ignores that extension.

Last edited by Derrick; 09/01/18 11:41 AM.

www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.

Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,827
Posts636,761
Members49,644
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Al Dukes, entire
Newest Members
PhoneGuy827, julesm, Helen.D, AlAl, mike hurford
49,643 Registered Users
Top Posters(30 Days)
ramo 12
pvj 11
Toner 9
Who's Online Now
3 members (Curlycord, Yoda, hbiss), 169 guests, and 15 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5